DC Engineer Specialist

Posted 5 Days Ago
Be an Early Applicant
Hiring Remotely in India
Remote
Entry level
Information Technology • Consulting
The Role
Provides Tier III network engineering support, serving as an escalation point for lower-level NOC teams. Reviews projects and changes, develops methods of procedure, troubleshoots routing and switching issues, coordinates WAN fault resolution, documents incidents, leads problem management and root-cause analysis, identifies network failure risks, evaluates architecture gaps, and reports NOC performance.
Summary Generated by Built In
JD : Network Engineering - Tier III Support Services: ● Serve as a technical escalation point for lower-level NOC, such as Tier I and Tier II. ● Technical reviewer of NOC Tier II’s projects and changes. ● Develop / Review MoP for the NOC in executing change or troubleshooting an issue. ● Experience with routing and switching technologies and protocols including TCP/IP, IPv6, BGP and OSPF ● Knowledge in Firewalling concepts ● Good knowledge in IPv4 addressing & subnetting. ● Experience with Enterprise and Service Provider network hardware platforms and architectures, ● Experience working with Service Provider Teams for faults with WAN Circuits ● Document incident report, troubleshooting steps taken, and lessons learned. ● Lead Problem management tickets associated calls and coordinates to generate a Root Cause Analysis (RCA) report. ● Proactive identification of the potential point of failures and critical segments based on ticket or log trends. ● Recommendation/analyze any gap on architecture to enable Service Level Objectives (SLOs). ● Report NOC’s performance through Monthly Business Reviews

Skills Required

  • Experience with routing and switching technologies and protocols, including TCP/IP, IPv6, BGP, and OSPF
  • Knowledge of firewalling concepts
  • Knowledge of IPv4 addressing and subnetting
  • Experience with enterprise and service provider network hardware platforms and architectures
  • Experience working with service provider teams on WAN circuit faults
  • Experience providing Tier III network support and escalating technical issues
  • Ability to review NOC projects and network changes
  • Ability to develop and review methods of procedure for changes and troubleshooting
  • Ability to document incident reports, troubleshooting steps, and lessons learned
  • Ability to lead problem management tickets and coordinate root-cause analysis reports
  • Ability to identify potential points of failure and critical network segments using ticket or log trends
  • Ability to analyze architecture gaps and recommend improvements supporting service-level objectives
  • Ability to report NOC performance through monthly business reviews

Hexaware Technologies Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hexaware Technologies and has not been reviewed or approved by Hexaware Technologies.

  • Healthcare Strength Feedback suggests health insurance is a standout element, often described as strong and comparable or better than many employers. Medical coverage and related protections are repeatedly highlighted as reliable pillars of the package.
  • Parental & Family Support Parental leave options, including extended paid leave in some locations, are offered and seen as valuable for family needs. Feedback suggests these policies complement core medical coverage for a more complete family safety net.
  • Wellbeing & Lifestyle Benefits Wellbeing resources such as an Employee Assistance Program, wellness initiatives, on-site gyms, and engagement activities provide lifestyle support. These offerings are reinforced by flexible work options and shift-related extras where applicable.

Hexaware Technologies Insights

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The Company
HQ: Navi Mumbai, Maharashtra
27,000 Employees
Year Founded: 1990

What We Do

At Hexaware, we're not just a global technology and business process services company; we're a community of 27,000 Hexawarians dedicated to one singular purpose: creating smiles through the power of great people and technology. With a presence in 40+ offices across 19 countries, we empower enterprises worldwide to embark on their digital transformation journey with unparalleled scale and speed. As an employer, we're more than just a workplace. We put our people first, foster diversity and inclusivity, and prioritize their growth through robust learning and development programs. Our culture is a canvas for innovation as we work toward our shared vision of becoming the world’s most loved digital transformation partner. Exciting, isn’t it? Visit www.hexaware.com to join us in embracing the magic of technology, as we passionately advocate for its potential to transform lives today and shape a brighter future. Together, we'll make the digital world a better place.

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