Role Overview:
The DataPay Consultant role is a support specialist for our Datapay Direct clients, ensuring they get the most out of our payroll software solutions.
Role Responsibilities
The Datapay Consultant is responsible for (but not limited to):
- Providing high-quality technical support, troubleshooting issues, and guiding users through configurations, upgrades, and enhancements.
- Serve as the primary point of contact for clients seeking assistance with payroll software via phone, email, or ticketing systems. Provide timely and effective technical support for issues related to payroll processing, tax calculations, reporting, and system integrations.
- Assist clients with software configurations, upgrades, and customisations to enhance overall system performance. Document all client interactions and troubleshooting steps in the support ticketing system with accuracy and clarity.
- Collaborate with internal teams, including Development and Product Management, to escalate complex issues and contribute to product enhancements.
- Takes reasonable care that their actions (or inactions) do not harm the Health and Safety of self or others. Reports all incidents, hazards or unsafe work practices as per Datacom policy
What You’ll Bring
The successful applicant will have:
- Bachelor’s degree in Computer Science, Information Technology, Accounting, Business Administration, or related field is also a bonus.
- Proven experience of 2/3 years in a Tech Support role, preferably within the payroll software industry or related field
- Strong understanding of payroll processes, tax regulations, and compliance requirements.
- Proficiency in troubleshooting and diagnosing software-related issues, with experience in software debugging tool and methodologies.
- Excellent communication skills, with the ability to effectively articulate technical concepts to clients of varying technical backgrounds.
- Exceptional customer service skills and a commitment to delivering a positive support experience.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
- Relevant certifications (e.g. CPP - Certified Payroll Professional) are a plus.
- Datapay payroll knowledge is preferable but not essential.
Why Join Us Here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
Skills Required
- Proven 2-3 years experience in a Tech Support role, preferably with payroll software
- Strong understanding of payroll processes, tax regulations, and compliance requirements
- Proficiency in troubleshooting and diagnosing software-related issues using debugging tools and methodologies
- Excellent communication skills and ability to explain technical concepts to varied audiences
- Exceptional customer service skills and commitment to positive support experiences
- Ability to work independently and collaboratively in a fast-paced environment
- Bachelor's degree in Computer Science, IT, Accounting, Business Administration, or related (bonus)
- Relevant certifications (e.g., CPP Certified Payroll Professional)
- Datapay payroll knowledge
Datacom Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Datacom and has not been reviewed or approved by Datacom.
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Healthcare Strength — Healthcare support includes complimentary health insurance packages in Australia and New Zealand alongside employee assistance programs. Wellbeing resources and on‑site meditation rooms are highlighted as part of the offering.
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Wellbeing & Lifestyle Benefits — Flexible and remote work support, plus discounts on gyms, travel, and selected retailers, are prominently featured. The package emphasizes work–life balance and lifestyle support alongside core benefits.
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Flexible Benefits — Flexible working is promoted across locations, with hybrid/remote arrangements positioned as standard practice where feasible. Benefits are framed as locally tailored by country and business unit, reflecting adaptability to context.
Datacom Insights
What We Do
Datacom is Australasia's largest home-grown tech company. Drawing on the experience of over 6500 staff in 24 locations around the globe, we work with a full range of clients, from small start-ups through to government agencies and multinational corporations, to explore and extract the hidden value in their systems. We bring together over half a century of know-how, the right technology and the knowledge and creativity of our people, to deliver sustainable solutions to our customers’ greatest challenges. With our team of dedicated professionals, we work with leading partners to deliver the solutions that are right for our customers – that solve their issues and enhances their businesses. We design, build and run IT systems and processes across operations, cybersecurity, cloud, digital platforms, payroll and enterprise applications. We deliver customer care services and operate mission-critical infrastructure with best-in-class data centre facilities – Datacom delivers on the promise: practical imagination.
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