The Role
Role -Database Reliability Engineer-1
Shift - Rotational Shift ( 24X5)
Job Location - Gurgaon - Hybrid Mode
Expeirence - 1-4 yrs
Skills Required - ITIL/Ticket Handling with basic cloud or Dabatabase Knowledge
Job Profile Summary
Perform administration activities including monitoring, alerting, managing ITIL-based service management practices, ensuring alignment with business objectives, and driving continuous improvement in IT service delivery. Knowledge of database technology, backup and restore, security and access management, database maintenance. Understanding of Azure cloud operations.
Career Level Summary List
· Understanding of the IT ticketing process, including identification, classification, prioritization, investigation, resolution, and closure
· Strong written and verbal communication skills to effectively communicate with technical teams, users, and stakeholders.
· Ability to remain calm and focused while managing critical incidents and meeting deadlines.
· Contributing to ongoing process improvement efforts to enhance efficiency and effectiveness.
· Knowledge of Database and Middleware technologies
· Exposure to Azure Cloud fundamentals.
Key Responsibilities List
· Create, maintain, and use Standard Operating Procedures (SOP’s).
· Ability to work in 24X7 rotational shifts
· Implement structured handovers between shifts to preserve continuity.
· Engage, Consult and Deliver based on interactive customer communications
· Perform day to day operations like Backup and restore, Access management, Patching etc.
· Plan and execute Database software upgrades, patches, and service packs
· Database installation, configuration, operation and management
· Understanding of High Availability and Disaster Recovery strategy and scenarios.
· Monitor, Serve and Engage on requests related to Database & Middleware (DB&MW) services.
· Understand and categorize requests into provisioning, migration, and cutover activities.
· Engage with cross-functional teams to remove blockers and provide regular status updates to regional stakeholders.
· Track metrics such as ticket response time, child ticket resolution time, and SLA adherence.
· Report monthly performance summaries to stakeholders.
Skills List Recommended
· Strong written and verbal communication skills for clear and concise communication with stakeholders and team members.
· Understanding of Structured Query Language (SQL) and relational databases (e.g., MySQL, PostgreSQL, SQL Server) and/or NoSQL databases (e.g., MongoDB, Cassandra).
· Familiarity with Linux and/or Windows operating systems, as database systems often run on these platforms.
· Familiarity with common middleware technologies (e.g., Tomcat, IBM MQ, Kafka)
· Understanding of ITIL frameworks including Change management, problem management, Incident management, Project management etc
· Working effectively with teams and other stakeholders to resolve incidents.
· Analysing data and information to understand the scope and impact of tickets.
· Being able to handle unexpected situations and adjust to changing circumstances.
· Determining the urgency and impact of tickets to prioritize them effectively.
· Staying up to date with the latest technologies and best practices.
Good To Have
· Knowledge of scripting languages like Python or Bash to automate tasks and monitoring tools like Datadog, Prometheus, Grafana, ELK stack.
· ITIL certification
· Any cloud certification
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
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The Company
What We Do
At Rackspace Technology, we accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. As a recognized Gartner Magic Quadrant leader, we are uniquely positioned to close the gap between the complex reality of today and the promise of tomorrow. Passionate about customer success, we provide unbiased expertise, based on proven results, across all the leading technologies. And across every interaction worldwide, we deliver Fanatical Experience TM — the best customer service experience in the industry. Rackspace has been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work.
