Who We Are
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.
The Role
The Database Administrator (DBA) Is a critical role for day-to-day operations on maintaining and updating the database and ensuring all client requests can be delivered within the service level agreements (SLAs) that are in place.
What You’ll Do
Fulfil day-to-day client and CSM requests that require direct updates and interventions within the database environment
Cleanse and prepare large volumes of client data, ensuring consistency, validity, and readiness for system integration
Maintain and update key driver records, including additions, deletions and modifications
Reformat and align incoming datasets to match internal outline and spreadsheet structures, ensuring compliance with expected formatting protocols
Plumb in eLearning modules and translations content into VRM system, ensuring accurate data linkage and accessibility
Produce monthly analytics reports for CSMs
Monitor and troubleshoot cron jobs, addressing failures to ensure critical scripts and automations run successfully and on time
Run data refreshes for clients across weekly, monthly and ad hoc cycles based on unique and customized client specifications
Diagnose and resolve low level database issues, conduct routine backups, maintain database security, address potential data breach exposures, configure environments and perform core file maintenance
Apply client specific Privacy Notices
Manage duplicate override requests sent by the MVR team
What You’ll Bring
A strong foundation in Data Administration
Ability to operate in a high-volume, client facing environment
Previous experience in a heavy data handling role, ideally within Database or System Administration
Exceptional attention to detail, ensuring high data accuracy and minimal errors
Strong communication and collaboration skills
Ability to function independently while also supporting team work flows
Proven organisational and coordination capabilities, with the ability to handle multiple concurrent tasks while tracking progress and ensuring accountability
High IT literacy and solid understanding of relational databases
Hands-on experience using Microsoft Office applications, highly proficient with Excel
Demonstrated success in writing and executing SQL Queries
Basic to intermediate experience in PHP or a strong willingness to learn to support automation and scripting need
Top Skills
What We Do
Solera is a leading global provider of integrated vehicle lifecycle and fleet management software-as-a-service, data, and services. Through four lines of business – vehicle claims, vehicle repairs, vehicle solutions and fleet solutions – Solera is home to many leading brands in the vehicle lifecycle ecosystem, including Identifix, Audatex, DealerSocket, Omnitracs, eDriving/Mentor, Explore, CAP HPI, Autodata, and others. Solera empowers its customers to succeed in the digital age by providing them with a “one-stop shop” solution that streamlines operations, offers data-driven analytics, and enhances customer engagement, which Solera believes helps customers drive sales, promote customer retention, and improve profit margins. Solera serves over 300,000 global customers and partners in 100+ countries. For more information, visit www.solera.com.
