Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Position Purpose

This position is responsible for a full range of activities which ensure the operational effectiveness of Global Payments back-end processing software. As an Associate Technical Business Analyst you will be the functional expert and will serve as the point of contact between various business units and BTS. Additionally, you will lead and serve a dynamic team in an Agile environment.

Key Responsibilities

• Be a Leader for a Team
  
  • Help to establish a strong sense of purpose and urgency within the team
  • Work to create requirements, assist to prioritize work, and determine acceptance criteria for the development team
  • Contribute to the Vision, Roadmap, and Product Backlog with your experience and insights
  • Lead the release process for products/features that your team develops

• Be a Servant for a Team
  
  • Listen and apply the priorities of the work around you in an appropriate manner to guide the team in the right direction
  • Serve as the liaison between strategic business units, business partners and BTS
  • Proactively communicate and collaborate with external and internal customers to analyze information needs and convert them to user stories (along with supporting documentation as needed)
  • Be available to the whole Agile team (business and IT), and work hand in hand with them on a daily basis
  • Responsible for taking ownership of multiple user stories and seeing them to successful completion (per "Acceptance" criteria)
  • Assist Product Owner in managing release dates and release plans
  • Assist in evolving team processes and driving continuous improvement by continuously seeking out and applying feedback

Be a Functional Expert for the Organization

• Elicit requirements using interviews, document analysis, requirements workshops, site visits, business process descriptions, and prior experience
• Critically evaluate information gathered from multiple sources, understanding what is truly needed (not just what is requested). Decompose high-level requirements into low-level ones or conversely abstract up from low-level processes to a generalized business understanding
• Troubleshoot and identify gaps with existing systems/processes such as, but not limited to, manual processes that can easily be automated, lack of appropriate tracking systems, security risks and vulnerabilities
• Drive the resolution of requirement/design issues by coordinating and facilitating solutions between various people, teams and disciplines
• Collaborate with a broad spectrum of individuals (from C-levels to individual contributors) to establish and preserve the business and technical vision. Negotiate tradeoffs in scope, cost and delivery dates
• Work on a daily basis with Programmer Analysts and Quality Assurance Analysts to refine requirements, anticipate issues and respond with agility to scope changes. Provide timely clarification of business and processing logic
• Identify dependencies between your team and other teams
• Create the appropriate documentation to support current and future development
• Maintain documentation related to project progress and in accordance with delivery methodology
• Ensure, through review and verification, that project deliverables meet the specifications, including timeliness and quality
• Analyze and consult on select production support issues (as escalated by the Operations team)

Qualifications

• Education/Certification
  
  • Bachelor's degree is preferred but not required - preferably in Business, Finance, or Computer Science
• Required Knowledge
  
  • Proficient in various office software products (MS Office, G Suite)
  • Proficiency with SQL, data modeling techniques and MS SQL Query Analyzer is a plus
  • Knowledge of Agile software development methodologies and Scrum best practices is a plus
• Experience Required
  
  • Have 0 to 3 years of Business Analyst, Product Owner, or similar experience in an IT environment
  • Merchant acquiring bankcard experience or financial services experience is a plus
  • Two or more years of experience in a Scrum/ Agile environment is preferred

Skills/Abilities

• Strong analytical and product management skills required, including a thorough understanding of how to interpret business needs and translate them into actionable application and operational requirements
• Excellent verbal and written communication skills and the ability to interact professionally and fluently with a diverse group including executives, managers and subject matter experts
• The ability to effectively apply business knowledge and leadership qualities to solve problems
• Strong organizational and time management skills
• Effective multi-tasking and issue tracking skills
• Outstanding facilitation, prioritization and negotiation skills

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.