Senior Manager, Operations

Posted 16 Days Ago
Hiring Remotely in United States
Remote
3-5 Years Experience
Real Estate • PropTech
The Role
Responsible for owning analytics for the full Operations organization, conducting quantitative and qualitative analyses, partnering with various teams to improve workflows, and driving production forecasting and predictive analytics to optimize operational investments.
Summary Generated by Built In

Pacaso exists to enrich lives by making second home ownership possible and enjoyable for more people. Our innovative co-ownership model is the easiest, smartest and most responsible way for people to experience the joy of a second home. We provide all the benefits of true ownership without the hassles through our simplified financial structure, easy and equitable scheduling, and dedicated local property management.

Founded by former Zillow executives, Pacaso has secured more than $215 million in growth financing and is valued at $1.5 billion. In March 2021, Pacaso achieved unicorn status (a valuation of $1 billion) faster than any other company in the United States. We have been featured in The New York Times, Wall Street Journal, Fortune, Forbes, CNBC and more. 

Pacaso is a certified Great Place to Work, is #6 on Glassdoor's 2022 list of Best Places to Work, is one of LinkedIn's top startups of 2022, and was ranked on Fortune's Top 100 Small and Medium Workplaces list 2021- 2023.

www.pacaso.com


  • Oversee high-impact strategic initiatives on owner experience, profitability, expansion, and the evolution of Pacaso’s business model; manage initiatives from A - Z, including identifying new opportunities, presenting recommendations to senior leadership, securing buy-in, and leading execution
  • Collaborate with a broad set of teams, including Finance, Accounting, Data, Product, Engineering, Acquisitions, and Sales, to streamline operations, optimize workflows, and drive continuous improvement 
  • Act as a trusted advisor to Pacaso leadership and provide analytical, data-driven thought partnership
  • Work closely with Senior Director of Operations to prioritize initiatives, build and manage annual and quarterly roadmaps, and monitor performance metrics
  • Own analytics for the full Operations organization, including Market Operations, Customer Support, Procurement, Logistics, Interior Design, Turnover Operations, and Onboarding
  • Act as a catalyst for growing the business intelligence, data, and analytics capabilities of the Operations organization; hands-on Excel and modeling work required
  • Drive production forecasting, scenario planning, and predictive analytics to optimize the impact of operational investments in our home onboarding flow
  • Assess risks and contingencies and build plans to mitigate risks and drive performance
  • Develop SOPs, workflows, reports, dashboards, and other tools to maximize productivity
  • Demonstrate professional skepticism and critical thinking in assessing data quality, defining assumptions, and justifying recommendations
  • Gain understanding of user needs, including team members, customers, and cross-functional leaders through user research and getting into the field as necessary
  • Assist stakeholders in determining business needs and requirements for operations and analytics, including the development of performance metrics and KPIs
  • Foster a data-driven culture through the adoption and proliferation of data management best practices 


  • B.A./B.S. degree with a quantitative focus in Economics, Engineering, Math, Statistics, Finance or a similar technical field
  • 10+ years of work experience in roles involving data / analytics, strategy, process improvement, predictive forecasting; consulting, corporate development, and/or finance experience preferred
  • Advanced Excel skills and modeling experience required
  • Demonstrated ability to develop polished presentations for senior leadership
  • Experience working in a fast-paced, rapidly-changing environment, while managing multiple priorities and stakeholders; growth-stage startup experience preferred
  • Excellent communication and people skills; you communicate effectively to technical and non-technical audiences, and thrive in dynamic, cross-functional environments
  • Experience using data and analytics to break down ambiguous, complex problems and influence solutions
  • Experience in forecasting and/or demand planning preferred
  • Ability to see the big picture as well as focus on the smallest details in operations; you're a systems thinker who loves getting in the weeds
  • You have strong business acumen and know that problem solving goes beyond the numbers
  • You have an entrepreneurial mindset and love building new things in addition to optimizing existing processes
  • You’re a team player and always focus on the greater good

  • Amazing remote-first team and culture.
  • Competitive salary and stock options.
  • Unlimited, flexible PTO for exempt employees.
  • Excellent medical, dental and vision insurance.
  • Sponsored memberships to One Medical, Ginger and Carrot.
  • 401(k) to help you save for the future.
  • Paid maternity and paternity leave.
  • Generous home office stipend and monthly cell phone reimbursement.
  • Quarterly remote team building events and L&D opportunities.


The Company
HQ: San Francisco, CA
184 Employees
Remote Workplace
Year Founded: 2020

What We Do

Pacaso is a service that creates a more accessible category of second-home ownership. The company helps people buy and own a second home through a property-specific LLC, and reduces the cost and hassle of ownership. Pacaso manages the property and uses proprietary technology to make scheduling easy. Pacaso was founded by Zillow executives, including co-founder and former CEO Spencer Rascoff and founder and former CEO of dotloop, Austin Allison. The company raised $17 million in Series A funding from leading venture capital firms such as Maveron, Crosscut and Global Founders Capital. Additionally, Pacaso has secured $250 million in debt financing to purchase shares of homes.

Jobs at Similar Companies

Findigs, Inc. Logo Findigs, Inc.

Onboarding Project Manager, Enterprise

Fintech • Real Estate • Software • PropTech
Easy Apply
Remote
Hybrid
2 Locations
53 Employees
135K-160K Annually

EliseAI Logo EliseAI

Senior Software Engineer (Healthcare)

Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Real Estate
Easy Apply
New York, NY, USA
140 Employees
210K-260K Annually

Digible Logo Digible

Senior Software Engineer and Tech Lead

AdTech • Agency • Artificial Intelligence • Digital Media • Marketing Tech • Social Media • PropTech
Easy Apply
Remote
USA
120 Employees
125K-160K Annually

Similar Companies Hiring

EliseAI Thumbnail
Real Estate • Natural Language Processing • Machine Learning • Healthtech • Artificial Intelligence
New York, NY
140 Employees
Findigs, Inc. Thumbnail
Software • Real Estate • PropTech • Fintech
New York, NY
53 Employees
Digible Thumbnail
Social Media • PropTech • Marketing Tech • Digital Media • Artificial Intelligence • Agency • AdTech
Englewood, CO
120 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account