Onboarding Project Manager, Enterprise

Who we are

Findigs is on a mission to make renting work for all of us: to support every path, and simplify the way forward. We’re making every aspect of renting fairer, stress-free, and more convenient by changing the fundamentals of renting.

Our digital rental application offers a safe and seamless way to apply and get approved for your next home. We specialize in developing software and services for property managers nationwide, empowering them to deliver exceptional service to renters, while evaluating applications with unmatched speed and precision.

The Team

The core function of the Onboarding team is to ensure that customers can seamlessly begin operations on our platform as soon as possible. Beyond the traditional day-to-day responsibilities of application configuration and project management, the team is responsible for helping our Engineering and Product teams determine customer pain points to ensure quality and speed in the onboarding process.

The Role

We are seeking a highly skilled and motivated Onboarding Project Manager to join our team. In this role, you will work directly with our Enterprise customers and be responsible for successfully deploying Findigs in complex enterprise-level software environments. You’ll leverage previous project management expertise and strong relationship management to decrease onboarding time and increase customer growth.

This role offers the flexibility to work from our NY office (hybrid) or remotely.

Where you will make an impact:

• Work with our customers to understand their goals and requirements; apply this knowledge in guiding customers through best practices to ensure long-term success with the Findigs platform
• Identify tools, processes, and project management methodologies to enable a seamless launch and implementation of the Findigs platform for all customers
• Coordinate internal, customer, and third-party partner resources by establishing and managing project plans and associated timelines for each customer onboarding
• Conduct basic account set-up for each customer within the Findigs platform, and serve as a trusted product advisor to identify and resolve configuration issues that arise during the onboarding phase
• Collaborate with cross-functional teams such as Sales, Product, Solutions Engineering, Training & Enablement, and Customer Success to achieve smooth onboarding and strong customer experience
• Contribute to continuous product improvement by collecting and relaying product feedback requests to our Product and Engineering teams, advocating for customer needs in the product prioritization process, and providing feedback on features in development.
• Travel to customer locations as needed

Qualifications of a successful candidate:

• 4+ in a customer-facing role and/or project management
• Understanding of the B2B SaaS sales cycle and the ability to align project initiatives with sales objectives and customer requirements
• Experience in a customer onboarding role within a high-growth SaaS start-up, understanding the unique challenges and developing solutions to address them
• Excellent written and verbal communication skills, with the ability to translate complex information and communicate across various levels of an organization, both internal and customer-facing
• Speed, resourcefulness and agility when operating in new spaces.
• Willingness to travel as needed, up to 25% of the time

Nice-to-haves:

• Experience working with property management systems
• PMP Certification
• Familiarity with work streams involved to launch new products

What we offer:

• We are a mission-driven company with a balanced and enjoyable workplace
• Competitive base salary + Pre-IPO equity + Benefits
• Unlimited paid time off – a minimum of two weeks required + mental health Friday once a month + 100% healthcare coverage, 401k matching up to 5%, gym comp, and snacks for days

Like our users, we come from a wide variety of backgrounds – diversity, inclusion and being open to learning constantly means we have and hire great people. Diversity and inclusion make our team, our culture and our work stronger – we’re committed to continuing this as we grow. We are an equal opportunity employer and as such all applicants will be considered based solely upon merit and directly relevant professional competencies.