Data Scientist - Reporting, Metrics, Analytics, AI/ML, Enterprise at Brightspeed (Remote)

| Charlotte, NC | Remote
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Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!

Job Description

We have an exciting opportunity for a Data Scientist - Reporting, Metrics, Analytics, AI and ML, Enterprise to join our growing team and lead, manage and transform our data driven decision model to better serve our business users and customers. As Data Scientist, you are a seasoned technology leader with a track record of standing up and leading transformation journey through the data lens. In this exciting role, you will be challenged with the opportunity to re-imagine every aspect of the customer experience across the sales, ordering and billing life cycle. You will analyze data, derive insights, and project it to the stakeholders to realize new opportunities, eliminate waste, and/or course correct strategies.

Our ideal candidate is someone who wants to get in early, look over the horizon, and set the vision for a new standard in the telecom sales ordering and billing domain. We want entrepreneurs at heart, who have the depth of experience in bringing comprehensive E2E customer engagement experience into reality.

As Data Scientist - Reporting, Metrics, Analytics, AI/ML, Enterprise, your responsibilities will include:

  • Translate business problems and opportunities for product, marketing, sales, and/or support functions into data-related or mathematical solutions, ensuring that stakeholders understand the costs and benefits
  • Identify impactful metrics that measure the performance of our products, marketing, sales, and/or support ingraining them into team’s day-to-day decision making
  • Create requirements for IT’s data engineering team to implement the infrastructure, data sets, and tools necessary to answer customer experience and business questions for the CMO organization
  • Own and manage data science projects from inception through implementation, delivering them on time and on budget
  • Design advanced analytics by selecting the most suitable data science techniques (e.g., linear regression, Bayesian statistics) and identifying the necessary data to meet requirements
  • Identify model evaluation metrics, applying best practices for testing and tuning that ensure accuracy, fit, robustness, and validity
  • Develop models and reports using R, Python, SQL, MatLab, or other appropriate technologies to deliver the solution and test it to confirm the fulfillment of the requirements
  • Automate data science processes, minimizing repetitive manual work
  • Lead cross-functional teams to establish a strong hypothesis, design experiments, conduct them, and analyze the results, providing recommendations for next steps
  • Collaborate with researchers to synthesize quantitative data with qualitative
  • Develop and deliver compelling visual representations of each analysis with actionable recommendations
  • Evangelize the advantages of data-driven and data-informed decision making, coaching stakeholders on how to realize the benefits
  • Review analysts, junior data scientists, and peers’ work, providing feedback that helps them meet or exceed objectives 
  • Proactively identify opportunities, supported by data, to grow the business and influence cross-functional partners to prioritize and action the insights 




  •  Bachelor’s degree in computer science or mathematics
  •  6+ years of experience in software engineering with at least 3 years of leadership experience
  •  3+ years as a data scientist and/or data analyst where you extracted historical and predictive insights from big data sets
  •  Expert in SQL
  •  High proficiency in R, Python, MatLab, Octave and/or other relevant technologies employed for data science
  •  Experience enabling data analysts and non-technical users to self-serve with Looker, Power BI
  •  Experience in Google cloud platform (GCP), BigQuery, ETL processing tools
  •  Experience with collaboration tools like Confluence, SharePoint, Git, JIRA
  •  Experience with working with CICD pipeline using Jenkins or similar tools
  •  Experience with building machine learning model for unsupervised, supervised and reinforcement learning
  •  Deep understanding of multiple data science techniques (e.g., causal inferencing, multi-variate testing & design, A/B testing & design, descriptive analytics, and regression analysis)
  •  Ability to distill highly complex problems into narratives that are concise, actionable, and memorable, and express your recommendations with both conviction and finesse
  • Experience acting as a mentor, guiding others to make their own work better and more efficient


  •  Experience in telecom sales, ordering and provisioning process

Additional Information


We aspire to contemporary ways of working.

We are committed to being a leader in defining a new way to work because we recognize the changing mindset of today's workforce. We meet you where you are...wherever you are, by providing sensible remote and hybrid work arrangements. Why? Because our purpose is to reimagine how people work, learn, play and connect!

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. We are committed to building a team as diverse as the customers we serve.

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer

Please be advised that Brightspeed (Connect Holding LLC) requires its employees to be fully vaccinated against COVID-19, subject to the Company’s legal obligations including potentially accommodating an employee’s sincerely held religious beliefs or medical condition.

More Information on Brightspeed
Brightspeed operates in the Internet of Things industry. The company is located in Charlotte, NC. It has 65 total employees. To see all 45 open jobs at Brightspeed, click here.
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