Business Systems Analyst 3 at PayPal (Phoenix, AZ)

| Phoenix – Mesa – Scottsdale, AZ
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Job Description
At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Business Systems Analyst will directly report to and Manager in the development and execution of strategic transformation programs & initiatives, strategic engineering architecture design, resource allocation, and platform performance monitoring. The nature of role is strategic, analytical and highly collaborative, working with team members across World and also as a liaison for Global projects


  • Establish a consistent, project management framework and development processes to deliver high quality software, in rapid iterations, for business partners in multiple geographies.
  • Ability to provide a systematic approach, sense of responsibility, ownership and strong, positive customer focus. Must be results focused and highly energetic to drive the defined team and organizational goals
  • Edit, clarify and proofread documents and sequence diagrams written by developers, SME's and architects.
  • Review existing technical documents and bring them up to best practices standards of the payment networks and software development.
  • Manage complex documentation projects with tight timelines and coach non-writers on ways to improve their writing skills.
  • Work with raw content from subject matter experts and architects to produce documentation for a technical audience to design and organize documentation sets for new APIs and developer products.
  • Institutionalize a content strategy for ongoing documentation management.
  • Work with developers to provide samples of API reference documentation including JSON response samples and curl commands.
  • Work with Product Managers and other key stakeholders to understand and document platform capabilities.
  • Supplement developer documentation with relevant sample code. The documentation is primarily for complex payment applications software development.


  • Bachelor's degree in a technical field or communications. Master's degree a plus.
  • Experience as a technical writer, or equivalent combination of education and experience.
  • Experience working teams in a global complex matrix organization involving multiple reporting lines
  • Experience providing feedback on APIs during development cycles.
  • Can thrive in a collaborative team oriented environment, with focus on delivering thoughtful and committed deliverables.
  • Experience with the payments industry or mobile commerce is a plus.
  • Aptitude with both API-level technical documentation and higher-level technical guides and feature briefs.
  • Familiarity with developer documentation is a plus.
  • Knowledge of full stack architecture.
  • Excellent project management, organizational and planning skills.
  • Self-motivated, quick learner who works with minimal to no supervision.
  • Results-driven approach, with a winning, positive attitude.
  • Should be a great communicator, strong project management skills, and superb attention to details (must)

Our Benefits:

At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit

Who We Are:

Click Here to learn more about our culture and community.

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]
As part of PayPal's commitment to employees' health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.

More Information on PayPal
PayPal operates in the Payments industry. The company is located in San Jose, CA. PayPal was founded in 1998. It has 34450 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 93 open jobs at PayPal, click here.
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