Brand Protection Operations Analyst at Red Points (Salt Lake City, UT)

| Salt Lake City, UT | Hybrid
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Company Description

What's Red Points all about?

Red Points is the fastest growing Brand Protection Solution partnering with more than 1,000 well-known brands. Operating in Barcelona, New York City, Salt Lake City, and Beijing. We are a fast-moving fun company to work for with great benefits, opportunities to build your career, and meaningful culture. We look to make eCommerce safer for both our clients and consumers. 

Job Description

Working with clients and internal stakeholders and a collaborative team, Brand Protection Analysts review online content and take action to remove content that violates our clients’ Intellectual Property rights. Your work in this capacity is critical toward recapturing revenues, protecting our client's identities, and stopping bad actors. Demonstrating resilience and thinking outside the box.

*Candidates must be based in Salt Lake City or surrounding areas.

Responsibilities:

  • ​​​Understand the client’s business priorities, brand specifics, and the resulting online risk issues
  • Use multiple technologies to detect, analyze, and remove infringing online content
  • Efficiently identify and mitigate online infringements
  • Perform quality analysis and identify trends, with data integrity
  • Collaborate with team members globally to solve requests and prioritize ad-hoc projects and implement approaches to identified business problems
  • Formulate and effectively communicate data-driven recommendations focused on client needs
  • Focus on individualized customer issues for extended periods of time
  • Provide clear, professional written and verbal communications to external and internal stakeholders
  • Perform other assigned customer actions as needed

Qualifications

  • Bachelor’s degree or equivalent experience and minimum of 1-year experience in analytical reporting, corporate client services, account management
  • Experience using a Customer Information System or CRM tool Salesforce preferred
  • Proficient in G-Suite products (Google Docs, Sheets, and Slides)
    • Mid to advanced level Google Sheets, pivot tables/charts
  • Excellent time and project management skills
  • Deadline-driven with excellent prioritization skills
  • Ability to work independently with little to no supervision, as well as on a team
  • Inquisitive, learning mindset, and comfortable asking questions;
  • Self-motivated, flexible, and able to adapt to client and organizational changes;
  • Attention to detail and a strong sense of ownership for project and account outcomes for our customers

Nice to have:

  • Fluency in a foreign language(s) 
  • Client management experience

Additional Information

What we offer

  • Leaders who care and value the role you play in the company’s success
  • A learning culture with individualized development plans that focus on personal and professional growth
  • A fun and fast-paced Startup environment with cool people and team-building events
  • Medical, Dental, and Vision insurance with generous contributions
  • Paid parking and gym in the office
  • Employer matching of your 401(k) contributions
  • Paid Parental Leave for primary and secondary caregivers
  • Flexible work environment to promote work/life balance

We are an equal opportunity employer and value diversity at our company. We encourage all applicants, regardless of race, religion or belief (if any), color, nationality, ethnic or national origin, gender, gender identity, pregnancy and maternity, sexual orientation, age, marital and civil partnership status, or disability status.

At Red Points, we believe real success starts and ends with hiring the very best people, empowering those people to get the job done, and making sure our people have a whole lot of fun along the way.

If you think this position could be a good match, apply now, and let's talk! :

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • FlaskFrameworks
    • JestFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • TorchFrameworks
    • Google AnalyticsAnalytics
    • CanvaDesign
    • FigmaDesign
    • KapwingDesign
    • AsanaManagement
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
    • ZoominfoLead Gen
    • OutreachLead Gen
    • LinkedIn Sales NavigatorLead Gen
    • Google HangoutsCollaboration
    • SlackCollaboration
    • ZoomCollaboration
    • AsanaProject Management
    • G SuiteProject Management

An Insider's view of Red Points

How does the company support your career growth?

Red Points has supported my career development from day one. Starting in the interview process and continuing today, peers through VP’s have asked what I want in a career. Countless people at Red Points have encouraged my growth, often going out of their way to provide insight and helping me hone my skills.

Nathan

Sales Development Representative

How do you empower your team to be more creative?

I empower my team by encouraging everyone to challenge the status quo, promoting diversity of thought, and risk-taking.
I always ask AEs and SDRs..."how is this being done today? Then what are some different ways we can do it to be unique? How will it impact the results?"

Wes

VP of Sales

What are Red Points Perks + Benefits

Red Points Benefits Overview

Awesome leadership team led by a rockstar female CEO, team building trips to HQ in Barcelona (pre-covid, but hopefully very soon!), family-like team in NYC! Hybrid working environment, we have an office, but our employees split their time between the office and home. Medical and dental insurance contributions, vision insurance, and FSA offered. 401k matching; 100% for the first 4% contributed. 50% reimbursement for commuting expenses.

Culture
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within

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