We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.
Job DescriptionRole
Trading QA Manager
Job Description
Come be a part of a global organization during a period of significant growth and transformation. Join our new Trading Operations team and ensure that all Sportradar’s Betting clients have an excellent experience.
The main responsibility for the Trading QA Manager will be to act as the primary point of contact from the Trading Services Unit to a team of regional operational account managers. The successful candidate will address issues internally and coordinate responses and feedback to provide solutions to customer queries. The ideal candidate will enjoy being the internal advocate for our customers to develop long term value. Aspiring candidates will need to have exceptional communication skills and the experience to work cross functionally with multiple departments across the company.
The Challenge
- Build and maintain relationships with internal operational teams and ensure that our customers are satisfied with our products and services.
- Monitor processes to ensure achievement of service levels and early identification of any structural issues.
- Other duties as assigned by the Head of Trading Operations to continuously improve our Operational Performance.
- Champion opportunities to consistently improve the Sportradar experience from a trading perspective.
- Develop and manage a compelling, monthly KPI driven Trading QA report for the region including trends, recurring issues, pain points, insights based on customer feedback and recommendations tailored to the needs of the different stakeholder groups.
Profile
- 3+ years of relevant work experience in a customer experience position, ideally in a B2B company
- Must be flexible to work outside of the usual office hours
- Demonstrated experience in building and maintaining customer/client relationships
- Superior verbal and written presentation and communication skills
- Excellent problem-solving skills - able to proactively identify and analyze problems and find appropriate solutions
- Collaborative team player, ability to work well with others and have the confidence and integrity to earn internal team's confidence quickly
- Creative & inquisitive thinker, keen to further refine systems and processes
- Fluent in English (both written and spoken). A secondary language is advantageous
- Flexibility to adapt to changing priorities as well as product environments, and ability to meet strict deadlines
- Proficient in MS Office suite i.e. Word, Excel, PowerPoint and Outlook
Skills Required
- 3+ years of relevant work experience in a customer experience position
- Demonstrated experience in building and maintaining customer/client relationships
- Superior verbal and written presentation and communication skills
- Excellent problem-solving skills
- Fluency in English
- Proficient in MS Office suite
What We Do
Sportradar is a leading global provider of sports betting and sports entertainment products and services. Established in 2001, the company is well-positioned at the intersection of the sports, media and betting industries, providing sports federations, news media, consumer platforms and sports betting operators with a range of solutions to help grow their business. Sportradar employs more than 2,300 full time employees across 19 countries around the world. It is our commitment to excellent service, quality and reliability that makes us the trusted partner of more than 1,600 customers in over 120 countries and an official partner of the NBA, NHL, MLB, NASCAR, FIFA and UEFA. We cover more than 750,000 events annually across 83 sports. With deep industry relationships, Sportradar is not just redefining the sports fan experience; it also safeguards the sports themselves through its Integrity Services division and advocacy for an integrity-driven environment for all involved.
