Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Position Summary:
Join athenahealth’s Data Services team to support payer-facing reporting and operational workflows through hands-on data analysis, report maintenance, and issue investigation. In this role, you will respond to Jira intake requests, write and maintain SQL, and build or troubleshoot recurring and ad hoc reports that enable reliable production reporting and operational delivery. You will collaborate across technical and non-technical partners to document findings and keep work organized in shared systems. This is a hybrid role and reports to the Platform Operations Director.
About the Team:
The athenaPayer Data Services team supports clients and internal partners with reporting, analytics, and operational deliverables tied to product performance and real-world payer operations. The team works at the intersection of data, product support, reporting engineering, and payer operational workflows, using intake tracking, SQL, reporting tools, and code repositories to deliver accurate, timely outcomes. You will partner with teams across operations, implementation, support, and product to address reporting needs and operational issues.
Essential Job Responsibilities:
Respond to Jira-based requests for data analysis, report updates, operational support, and product investigations
Write and maintain SQL to support reporting, analysis, reconciliations, extracts, and issue resolution
Build, refresh, and troubleshoot recurring and ad hoc reports using tools such as Snowflake, Excel, and Power BI
Investigate data quality issues and reconcile outputs to identify root causes and impacts
Support payer onboarding, reporting changes, overlap analysis, contract-related updates, and related operational workflows
Maintain technical assets that support recurring reporting and ETL processes, including scripts, configurations, QA checks, and file-delivery workflows
Collaborate in Git-based development workflows using tools such as Bitbucket (branches, pull requests, and review)
Partner with teammates maintaining ETL and reporting automation code, including programs built in C#/.NET
Document work and findings in Confluence and keep Jira tasks current and well organized
Use AI tools to support day-to-day work by accelerating tasks such as drafting investigation summaries, improving documentation clarity, and generating initial SQL/report change drafts, while validating outputs before use
Additional Job Responsibilities:
Assist with stakeholder-ready explanations of analysis results and reporting changes
Participate in peer review and shared problem-solving for recurring reporting challenges
Contribute to continuous improvements in reporting workflows, automation, and QA processes
Support knowledge sharing across the team through documentation updates and walkthroughs
Expected Education & Experience:
A four-year degree in mathematics, statistics, computer science, engineering, information systems, or a related technical field
A combination of technical work experience and relevant higher education
Demonstrated experience in data analysis, reporting, SQL, or technical problem solving
Strong SQL skills and experience working with structured, relational data
Experience with Snowflake, SQL Server, or a similar database platform
Experience building or supporting reports, dashboards, or data extracts in Excel, Power BI, or similar tools
Strong analytical and problem-solving skills with the ability to investigate complex issues and clearly communicate findings
Comfort working in a fast-moving environment with changing priorities and service-oriented turnaround expectations
Ability to collaborate effectively in a team setting and contribute to peer review and shared problem solving
Strong written and verbal communication skills
Comfort learning new tools, systems, and business domains quickly
Preferred: Experience with healthcare data, payer operations, healthcare reporting, or operational analytics
Preferred: Familiarity with Jira, Bitbucket/Git, and Confluence
Preferred: Experience supporting recurring reporting pipelines, ETL workflows, automation, QA validation, or file-delivery processes
Preferred: Familiarity with C#/.NET or a similar programming language used for ETL workflows, reporting automation, or production data processes
Preferred: Experience working in cross-functional environments that combine technical, operational, and stakeholder-facing work
Expected Compensation
$67,000 - $113,000The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
https://www.athenahealth.com/careers/equal-opportunity
Skills Required
- A four-year degree in mathematics, statistics, computer science, engineering, information systems, or a related technical field
- Demonstrated experience in data analysis, reporting, SQL, or technical problem solving
- Strong SQL skills and experience working with structured, relational data
- Experience with Snowflake, SQL Server, or a similar database platform
- Experience building or supporting reports, dashboards, or data extracts in Excel, Power BI, or similar tools
- Strong analytical and problem-solving skills with the ability to investigate complex issues
athenahealth Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about athenahealth and has not been reviewed or approved by athenahealth.
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Healthcare Strength — Health coverage is described as comprehensive, including medical, dental, and vision options alongside additional protections like accident and critical illness coverage. Mental health support and EAP-style counseling resources are also part of the package.
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Leave & Time Off Breadth — Time-away offerings include PTO that covers vacation and sick time, paid holidays, and options for leaves of absence and sabbaticals. Flexible time off is positioned as a meaningful part of the overall rewards package for some roles.
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Retirement Support — Retirement benefits include a 401(k) plan with employer matching, supported by broader financial wellbeing resources. Equity and performance bonuses are also referenced as part of total rewards.
athenahealth Insights
What We Do
athenahealth strives to cure complexity and simplify the practice of healthcare. Our innovative technology includes electronic health records, revenue cycle management, and patient engagement solutions that help healthcare providers, administrators, and practices eliminate friction for patients while getting paid efficiently. athenahealth partners with practices with purpose-built software backed by expertise to produce the insights needed to drive better clinical and financial outcomes. We’re inspired by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. For more information, please visit www.athenahealth.com
Why Work With Us
We are here to make an impact on the healthcare industry at scale. We enable our diverse teams to move fast, grapple with interesting technical challenges, and innovate at every level. We are on a modernization journey and build on the hybrid cloud. We deliver best-in-class solutions to help every patient receive the best possible care.
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