The SE&O Analytics Team within Ford Customer Service Division’s Service Engineering & Operations (SE&O) is looking for a highly skilled Data Analytics Analyst to assist in all levels of problem formulation, model development, evaluation, and deployment. You will have the opportunity to partner with the business to drive the transformation of Ford using data.
The SE&O Analytics team is under the Global Technical Operations & Quality (GTOQ) team. The SE&O Analytics team leads the strategic vision and execution for SE&O’s analytics and Artificial Intelligence (AI) capabilities, establishing the team as the enterprise hub for data-driven innovation within the organization. Our core mission is to transform operational effectiveness by delivering predictive insights, enabling automated decision support, and fostering smarter, faster operations across all functions.
The Data Analytics Analyst is responsible for leading end-to-end data analysis on projects. This individual will partner with the senior data scientist, business owners, database developers, and strategy partners in crafting comprehensive analysis. You will be reporting on performance inclusive of insights and recommendations. The ideal candidate must be a self-starter and a quick learner with a desire to learn new tools and techniques. Success in this position greatly depends on your ability to assess data, business objectives/processes, and the ability to deliver both clear and meaningful insights while developing collaborative working relationships with team members across the organization.
Qualifications- Minimum 3+data/statistical analysis.
- Highly proficient in utilizing SQL, SAS, Python, and R to manipulate, arrange, query, and present data
- Experience working in Google Cloud Platform (GCP)
- Experience utilizing Power BI, Looker, Microsoft Excel, and PowerPoint to present data
- Familiarity with large data structures
- Knowledge of statistical testing methodology
- Create new and maintain existing statistical data models.
- Ability to write sophisticated SQL queries needed to query & analyze data
- Proven customer focus experience, with the skills to evaluate decisions through the eyes of the customer, build strong customer relationships, and create processes with customer viewpoint
- Resolve data quality issues and work with technical and business owners to correct and identify underlying issues
- Lead the compilation and dissemination of regular (e.g. weekly, monthly, quarterly, etc.) performance reports
- Seek opportunities to improve processes, data collection, delivery methods, and value
- Exercise judgment and interpretation of requests to deliver the appropriate metrics with the vital context
- Deep understanding of A/B testing, audience segmentation, and content targeting
- Excellent written and verbal communication skills
- Ability to plan and develop new metric reports that generate business value
- Manage time effectively within a complex environment
- BA / BS in computer science, management information systems, statistics, mathematics, marketing research, or equivalent technical or semi-technical undergraduate degree with an emphasis in statistics.
- Previous experience with Ford Customer Service Division (FCSD) desired but not required.
Skills Required
- At least 3 years of data or statistical analysis experience
- Highly proficient in SQL, SAS, Python, and R for data manipulation, querying, analysis, and presentation
- Experience working with Google Cloud Platform
- Experience using Power BI, Looker, Microsoft Excel, and Microsoft PowerPoint
- Familiarity with large data structures
- Knowledge of statistical testing methodology
- Experience creating and maintaining statistical data models
- Ability to write sophisticated SQL queries for data analysis
- Customer focus and ability to build strong customer relationships
- Ability to resolve data quality issues with technical and business stakeholders
- Experience compiling and disseminating recurring performance reports
- Ability to improve processes, data collection, delivery methods, and business value
- Ability to interpret requests and deliver appropriate metrics with business context
- Deep understanding of A/B testing, audience segmentation, and content targeting
- Excellent written and verbal communication skills
- Ability to develop metric reports that generate business value
- Ability to manage time effectively in a complex environment
- Bachelor’s degree in computer science, management information systems, statistics, mathematics, marketing research, or an equivalent technical or semi-technical field with emphasis in statistics
- Previous Ford Customer Service Division experience
Ford Motor Company Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ford Motor Company and has not been reviewed or approved by Ford Motor Company.
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Healthcare Strength — Medical, dental, and vision coverage start on day one with options that include zero-premium plans, free mental health support, and wellness resources. For represented hourly employees, health plans are described as low-cost with strong coverage value.
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Retirement Support — A 401(k) with company match and additional company contributions is available from day one, alongside life and disability coverage. Pension eligibility in certain situations and financial-planning support reinforce long‑term security.
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Parental & Family Support — Paid parental leave, fertility, surrogacy, and adoption benefits, plus a ramp‑up program for returning parents, reflect a family‑focused package. Flexible Family Care days and generous time‑off options help address short‑term caregiving and personal needs.
Ford Motor Company Insights
What We Do
Ford is a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation, we have sought to make the world a better place – one that benefits lives, communities and the planet. We are here to provide the means for every person to move and pursue their dreams, serving as a bridge between personal freedom and the future of mobility. In that pursuit, our 186,000 employees around the world help to set the pace of innovation every day.
