Data Operations Specialist 2

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

The Data Quality Specialist 2 is an important role within the Data Operations team that supports our ability to operate as a data-driven organization by maintaining the integrity of our customer information and providing data services across the CMG organization.  Specifically, this role is responsible for ensuring we have a high-quality, accurate, consistent, and complete data set that can be used for managing sales processes, relationship management processes, and for reporting and analytics purposes. This role will usually be the point of first contact for data issues and will communicate with internal customers of all levels.   This role will also be part of the team which provides general data consultation and support.

Essential Duties (Required duties employees must accomplish, and performance is measured)

• Perform data loads, reconciliations, data merges, deduping, data profiling tasks-25%
• Perform regular data audits and work closely with the Data Operations team to address any gaps identified. Partner with data stewards to improve auditing and reporting - 25%
• Seek data quality feedback from userbase to ensure a continuous focus on data quality improvements. 
• Assist with root cause analysis for select data issues -25%
• Provide light Service Now ticket and Azure Dev Ops support as needed -10%
• Create/update team documentation and training- 10%
• Other duties as assigned- 5%

EDUCATION/CERTIFICATIONS

• BA/BS degree in technology or business or equivalent practical experience

TECHNICAL/SOFT SKILLS

• Excellent customer service skills with ability to manage stakeholder expectations and interact with team members across all levels of the organization (Required)
• Detail oriented with exceptional organizational and prioritization skills (Required)
• Ability to work in a fast paced and ever changing environment (Required)
• Ability to clearly communicate and explain complex data requirements to cross-functional teams (Required)
• Basic familiarity with database concepts and queries (Required)
• Self-starter with ability to work both independently and within a collaborative team (Required)

EXPERIENCE

• 3 to 4 years Dynamics CRM/365 experience (Preferred)
• 3 to 4 year minimum in a Data Quality/Management/Operations role (Preferred)
• 5 + years proven customer service skills (Required)
• Basic knowledge of SQL writing/optimizing queries (Required)
• Basic knowledge of database concepts (Required)
• Proficiency with Microsoft Office (Excel, Outlook, PowerPoint, Word) (Required)
• 3 to 4 years' experience working with Alteryx or other ETL tools (Preferred)
• 3 to 4 + years' experience working with a work queue program (Ticket system) (Preferred)

LEADERSHIP SKILLS

• 3 to 4 years Dynamics CRM/365 experience (Preferred)
• 3 to 4 year minimum in a Data Quality/Management/Operations role (Preferred)
• 5 + years proven customer service skills (Required)
• Basic knowledge of SQL writing/optimizing queries (Required)
• Basic knowledge of database concepts (Required)
• Proficiency with Microsoft Office (Excel, Outlook, PowerPoint, Word) (Required)
• 3 to 4 years experience working with Alteryx or other ETL tools (Preferred)
• 3 to 4 + years experience working with a work queue program (Ticket system) (Preferred)

LEADERSHIP SKILLS

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html.  

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.  

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at [email protected].