The Work We’re Doing:
Truv is a leading platform for income and employment data, driving use cases such as income and employment verification, direct deposit switching, paycheck-linked loans, and more. Our infrastructure connects financial institutions to over 160M working Americans.
The Community We’re Creating:
We’re an experienced team of thinkers, innovators, and entrepreneurs solving some big problems. And we’re looking for bold leaders to join us. Our remote-first distributed team hails from Bay Area, Miami, Toronto and London. We believe in creating a community where everyone belongs and thrives, regardless of location. So, if you’re excited about using cutting-edge technology and working alongside colleagues who’ve built groundbreaking products at Apple, Uber, Facebook, Carta, Venmo, Telegram, and Plaid—hop on.
What You'll Do
- Monitor and review key metrics to ensure operational performance aligns with company goals and identify any anomalies or trends requiring attention.
- Perform root cause analysis on data discrepancies or performance issues and work with the team to resolve them effectively.
- Collaborate with cross-functional teams to triage, test, and QA fixes, ensuring that solutions meet quality standards and address underlying issues.
- Engage in the continuous improvement of team processes by identifying gaps through data-driven insights and suggesting actionable improvements.
- Document findings, process changes, and QA methodologies to support team development and streamline onboarding for new hires.
What Would Set You Up for Success
- Analytical mindset: You excel at interpreting data to identify areas of concern and opportunities for improvement.
- Problem-solver: You are proactive in investigating issues and working collaboratively to implement effective solutions.
- Detail-oriented: You prioritize accuracy when reviewing metrics or testing fixes, ensuring high-quality outcomes.
- Team player: You thrive in a collaborative environment where shared goals guide decision-making.
Preferred Skills
- Experience with monitoring tools and platforms for tracking key performance indicators (e.g., dashboards, SQL queries, or tools like Tableau).
- Familiarity with QA processes, including testing workflows and validating fixes.
- Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.
- Ability to take initiative and work independently while also contributing effectively as part of a team.
Some Bonus Points
- Experience in SaaS, FinTech, banking, or lending industries.
- Familiarity with data visualization tools or techniques to effectively communicate insights.
What We Do
Unlock The Power of Open Finance.
Truv lets your customers easily verify income and employment, assets, insurance, switch direct deposit & more — all in one platform.
