Data Operations Manager, STR - Jakarta

Job Description

MANAGER, DATA OPERATIONS - STR - JAKARTA

OVERVIEW

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. 

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

STR is the global leader in hospitality data benchmarking, analytics and marketplace insights for the global hospitality industry. STR delivers data that is confidential, accurate and actionable to empower our clients to strategize and compete in their markets. 

Learn more about STR

ROLE DESCRIPTION

The role of Manager, Data Operations located in Jakarta is a key leadership position on the Hospitality Benchmarking Data Operations Team, reporting to the Director, Data Operations in London. This position leads a team responsible for core data functions including acquisition, loading, quality assurance, processing, delivery, and client support on data related queries. The Data Operations team works closely with Client Operations and collaborates across Sales, Account Management, Hospitality Research, and Product teams to ensure the effective use of our benchmarking platform.

We are searching for an experienced leader to manage and oversee critical data and support activities within the Data Operations team. The individual has a demonstrated ability to define and oversee implementation of complex technical tools, with a focus on maintaining high standards of data and platform quality. The Manager of Data Operations is a positive team leader with an ability to not only get the performance from the team but actively work to develop team members for growth opportunities in the company. This role also contributes to cross-functional initiatives aimed at expanding and enhancing our data capabilities over time.

RESPONSIBILITIES

• Lead and oversee Data Operations teams responsible for acquiring, integrating, validating, retaining, and delivering historical, forward-looking, and monthly P&L performance data—while scaling processes to support additional data types as needed.
• Collaborate cross-functionally with Operations, Sales, and other internal teams to support growth in benchmarking participation and revenue.
• Provide leadership and subject matter expertise to direct reports on best practices in data management and operational workflows.
• Respond to and manage data-related requests from clients, ensuring high-quality service and timely delivery.
• Drive team performance by recruiting, training, scheduling, and coaching team members; clearly communicating expectations and monitoring Objectives and Key Results (OKR’s).
• Collaborate with the Data Operations Leadership Team to establish departmental vision, goals, and long-term objectives, including, but not limited to, team OKR’s – with a primary focus on the Asia Pacific Region.
• Foster a collaborative and inclusive team culture through effective leadership, mentorship, and decision-making.
• Partner proactively with IT and technology teams to identify and implement process improvements that enhance team productivity and customer experience.
• Perform additional duties as assigned by senior management to support departmental and organizational goals.
• Manage a geographically distributed team across multiple office locations, fostering collaboration, consistency, and high performance across regions.

BASIC QUALIFICATIONS

• Bachelor’s degree required.
• Proven experience in team management, with a track record of leading and developing others.
• Demonstrated expertise in data operations, process optimization, and project management.
• Experience collaborating with IT development teams to deliver key applications and enhance operational capabilities.
• Background in hospitality, data entry, data management, or customer service.
• Proficiency in Microsoft Office applications, particularly Excel and Word.
• Strong interpersonal skills with the ability to collaborate effectively and communicate clearly.
• High adaptability and ability to manage multiple tasks under pressure and respond quickly to shifting priorities.
• Results-oriented mindset with a focus on data accuracy, confidentiality, and quality.
• Exceptional attention to detail, particularly in data validation and quality assurance.

PREFERRED QUALIFCATIONS AND SKILLS

• Familiarity with hospitality benchmarking data, products, processes, and client base.
• In-depth knowledge of the hospitality industry, including brands, operators, owners, and revenue management practices.
• Experience with databases (e.g., SQL) and data visualization tools (e.g., SAP Web Intelligence, Power BI, Tableau).
• Strong analytical skills with confidence in handling and interpreting performance data.
• Creative problem-solving abilities to support project delivery, drive innovation, and improve operational efficiency.
• Solid project management capabilities, including task prioritization and execution within tight deadlines.
• Excellent English communication skills—both verbal and written—with the ability to present ideas clearly and engage with internal and external stakeholders.

WHAT’S IN IT FOR YOU

Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines.

Our benefits package includes (but is not limited to) Comprehensive healthcare coverage, Paid time off and much more!

At CoStar, we recognise the positive value of diversity and promote equality. We always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds – men and women, people of all ages, sexual orientations, nationalities, religions and beliefs.

However, we particularly encourage applications from women, disabled and Black, Asian and Minority Ethnic (BAME) candidates, as these groups are underrepresented throughout the commercial real estate industry.

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing