The Role
Audits customer calls and AI-generated outcomes, reviews transcripts, analyzes keywords and patterns, performs root cause analysis, validates Excel/CSV data, and helps build dashboards and reports. The intern will use SQL, PostgreSQL, JavaScript, and web technologies while translating findings into clear charts and business presentations. Training is provided in call auditing, data cleaning, customer conversation analysis, dashboard development, and AI-generated data validation.
Summary Generated by Built In
Data Labs InternAbout the Role
We are looking for a Data Labs Intern who is curious about data, technology, and customer conversations.
This is an entry-level role, and no prior work experience is required. We will train you on our tools, call auditing process, analysis methods, and dashboard development.
We are mainly looking for someone with good analytical thinking, attention to detail, and a willingness to learn.
What You Will Do- Audit customer calls and check whether the AI-generated call outcome, disposition, sentiment, and quality scores match what actually happened in the conversation.
- Review call transcripts and identify important customer statements, objections, issues, and patterns.
- Perform keyword analysis to identify phrases and words that are commonly associated with customer actions such as conversion, payment, cancellation, or rejection.
- Find patterns in large datasets and identify why something is happening.
- Perform Root Cause Analysis (RCA) to understand the key reasons behind customer behaviour or business problems.
- Work with Excel/CSV data and identify incorrect, missing, or inconsistent data.
- Help create dashboards and web-based reports that make data easy to understand.
- Work with technologies such as React/Next.js, PostgreSQL, and JavaScript/TypeScript.
- Convert analysis into simple charts, presentations, and reports that business teams can understand quickly.
- Work with the team to improve existing reports, dashboards, audits, and analysis processes.
You do not need to know everything. We will train you.
We are looking for someone who has:
- Good analytical and logical thinking.
- Strong attention to detail.
- Ability to identify patterns and trends in data.
- Interest in understanding why something is happening, not just reporting numbers.
- Basic knowledge of Excel/Google Sheets, including filtering, sorting, pivot tables, and lookup functions.
- Basic understanding of SQL/DBMS.
- Basic knowledge of JavaScript.
- Good communication and presentation skills.
- Willingness to learn new tools and technologies.
- Ability to double-check data and identify mistakes before sharing a report.
Required / Preferred:
- JavaScript
- SQL / DBMS
- PostgreSQL
- Excel / Google Sheets
- Git / GitHub
- Basic understanding of data analysis
Good to Have:
- React / Next.js
- TypeScript
- Python / Pandas
- Dashboard development
- NLP or keyword analysis
- Docker
- GoLang
- CI/CD
- Personal projects related to analytics, dashboards, or web development
This role is a good fit if you:
- Enjoy working with data and numbers.
- Like finding mistakes and asking "Why did this happen?"
- Can look at multiple calls or datasets and identify a common pattern.
- Are comfortable learning new tools.
- Pay attention to small details.
- Can explain your findings in a simple and clear way.
- Are interested in both data analytics and technology.
During the internship, you will get hands-on experience in:
- Call Quality Auditing
- Customer Conversation Analysis
- Keyword & Pattern Analysis
- Root Cause Analysis (RCA)
- Customer VOC Analysis
- Data Cleaning & Validation
- SQL & PostgreSQL
- Dashboard Development
- React / Next.js
- Data Visualization
- Business Reporting
- AI-generated Data Validation
Skills Required
- Analytical and logical thinking
- Strong attention to detail
- Ability to identify patterns and trends in data
- Interest in understanding root causes and why events happen
- Basic Excel or Google Sheets knowledge, including filtering, sorting, pivot tables, and lookup functions
- Basic understanding of SQL or DBMS
- Basic JavaScript knowledge
- Good communication and presentation skills
- Willingness to learn new tools and technologies
- Ability to double-check data and identify mistakes before reporting
- PostgreSQL knowledge
- Git or GitHub knowledge
- Basic data analysis knowledge
- React or Next.js knowledge
- TypeScript knowledge
- Python or Pandas knowledge
- Dashboard development experience
- NLP or keyword analysis experience
- Docker knowledge
- Go knowledge
- CI/CD knowledge
- Personal analytics, dashboard, or web development projects
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The Company
What We Do
Convin is a Contact Center software that leverages AI to improve customer interactions. By utilizing conversation intelligence, companies with high volume calls can automate 100% call QA, uncover business-driving behaviors & actions, and auto-create personalized coaching instances. Moreover, we aim to eliminate human dependency and proactively address all call center challenges. Convin is a Bengaluru-based company founded by four IIT Delhi alumni distressed by the lack of use of client conversation data. Our company has since helped global companies across verticals improve contact center processes with its platform capabilities. We recently secured seed funding led by Kalaari Capitals and backed by several renowned investors. For more information, visit www.convin.ai.
