Data Integrity Assistant

The Data Integrity Assistant position is responsible for administrative and office support duties for the organization.

Key Responsibilities

• Set up, update, and maintain new and existing customer accounts to ensure high accuracy within company systems.
• Manage the internal mailbox, ensuring timely resolution of emails.
• Oversee data functions related to onboarding and the sales ordering process to ensure quick and efficient customer resolution.
• Apply critical thinking and problem-solving skills to address and resolve issues.
• Research and resolve out-of-production cases and educate dental offices on the importance of data integrity.
• Ensure accurate documentation of all information in customer and case management systems.
• Direct sales leads to the appropriate sales team member.
• Create UPS placards as required.
• Create and manage MyDDSLab portal logins.
• Work closely with Onboarding, Inside Sales and Field Sales and serve as a liaison with other functional departments.
• Handle data transfer and request doctor preferences for both the sales and preference inboxes.
• Reception backup: Greet guests, validate entry into the lab, direct deliveries as needed, and notify the relevant party of interview or appointment arrivals.
• Perform any other duties as assigned.

• High school diploma or equivalent required.
• Prior experience in administrative roles is preferred.
• Demonstrated ability to navigate and utilize computer systems quickly and efficiently.
• Strong skills in multi-tasking, prioritization, and effective time management.
• Excellent written and oral communication skills with strong interpersonal abilities.
• Superior organizational and administrative skills, ensuring high standards for both internal and external customers.
• Detail-oriented and data-driven, with strong analytical capabilities.
• Dedicated to customer satisfaction and solution-oriented approaches.
• Effective at interacting with individuals at all levels within the organization.
• Goal-oriented and driven to exceed expectations.
• Ability to remain proactive and flexible in a dynamic, fast-paced environment.
• Required proficiency in Microsoft Office (Excel, PowerPoint, and Word).
• Experience with Customer Relationship Management (CRM) software is advantageous.