Jobs at DDS Lab, LLC

Guide customers through onboarding, act as main contact, run virtual trainings, collaborate with internal/field teams, track pipeline, identify upsell opportunities, resolve issues within 24 hours, and maintain detailed customer records to drive retention and growth.

Inspect and grade inbound dental impressions and models, verify prescriptions and images, log case data, ensure removable prosthetic quality, escalate discrepancies, support fabrication/repairs for training, and help improve QC processes.

Perform day-to-day accounting including journal entries, account reconciliations, AR/AP subledger reconciliations, fixed asset management, expense review, support audits and tax filings, and assist with month-end close and special projects.

Lead end-to-end deployment and adoption of intraoral scanners across customers. Manage onboarding, inventory, vendor coordination, KPI dashboards, utilization tracking, corrective actions, cross-functional escalations, training, SOPs, and ROI performance to scale a repeatable deployment model.

Provide phone-based technical support to orthodontic customers and dental offices, clarify prescriptions, recommend materials, resolve case issues to prevent remakes, document interactions in LabTrack/CRS, and support account management and inside sales with escalated technical calls.