The Data Entry Process & Performance Auditor will play a critical role in ensuring operational accuracy and consistency within the Senior Data Entry team. This position is responsible for auditing team workflows, such as first bill processing and exception handling, to identify process gaps, accuracy issues, and training needs.
This role is focused on the quality and reliability of utility data capture processes. The auditor will work closely with the Team Lead and Assistant Team Lead to identify patterns, coach team members, and support ongoing process improvements that directly impact client satisfaction and operational performance.
Preferred Qualifications- 1+ years of experience in Capturis Data Entry, with a solid understanding of utility billing structures and exception handling.
- Familiarity with Capturis systems
- Willingness to build cross-functional relationships and collaborate with other leadership and support roles across Capturis.
- Demonstrated attention to detail and ability to perform thorough, objective audits of process-driven work.
- Strong analytical and critical thinking skills; ability to identify trends and recommend solutions.
- Effective communication and coaching skills, with the ability to give constructive feedback in a supportive and professional manner.
- Ability to follow through and verify that identified issues are fully resolved and corrective actions are implemented.
- Experience leading or assisting in training or mentoring is a plus.
- Self-starter with the ability to work independently and manage multiple priorities.
Top Skills
What We Do
Conservice is the largest utility management and billing company in the United States, offering a suite of solutions developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client’s utility invoice process from payment of the invoices, to rate analysis and procurement. Conservice focuses on meeting the specific needs of their clients by offering fully integrated solutions that greatly reduce operating costs and promote conservation, while maintaining an unmatched level of customer service to both the customer and resident.
