We are seeking an experienced Database Administrator / Database Reliability Engineer to support, engineer, and optimize enterprise database platforms across on-premises and cloud environments. This role will provide 24x7 production support for PostgreSQL, YugabyteDB, SQL Server, SingleStore and cloud-native database services, including Amazon Aurora PostgreSQL, Amazon Aurora MySQL, Google Cloud SQL, and Google Cloud Spanner.
The ideal candidate will help ensure high availability, reliability, performance, scalability, and operational stability through proactive monitoring, automation, self-healing capabilities, incident response, and continuous platform improvement.
Responsibilities- Provide 24x7 production support for enterprise database platforms and mission-critical business applications.
- Administer database platforms, including installation, configuration, upgrades, patching, monitoring, troubleshooting, backup and recovery, replication, and high availability.
- Monitor database health, availability, capacity, and performance; identify risks early and implement proactive improvements to reduce incidents.
- Manage and resolve production incidents using established Incident Management processes.
- Perform root cause analysis and drive long-term remediation through Problem Management practices.
- Plan, validate, and implement database changes in alignment with Change Management processes.
- Partner with application, infrastructure, cloud, security, data engineering, and vendor teams to troubleshoot issues and improve platform stability.
- Contribute to the architecture, design, engineering, and optimization of enterprise-scale data platforms.
- Develop automation, observability, and self-healing capabilities to improve reliability, reduce manual effort, and increase operational efficiency.
Leverage AI-enabled tools and automation frameworks to identify improvement opportunities and accelerate operational outcomes.
- 8+ years of hands-on DBA experience supporting PostgreSQL, YugabyteDB, SQL Server, and cloud-native databases such as Amazon Aurora PostgreSQL, Amazon Aurora MySQL, Google Cloud SQL, and Google Cloud Spanner.
- Strong experience with database administration activities, including installation, configuration, upgrades, patching, monitoring, troubleshooting, backup and recovery, replication, and high availability.
- Deep technical knowledge of PostgreSQL, SQL Server, YugabyteDB, and cloud-native database platforms.
- Proven ability to troubleshoot complex production issues related to performance, query optimization, workload management, capacity planning, latency, availability, and reliability.
- Experience with automation and DevOps tools such as Python, Unix shell scripting, Ansible, Terraform, GitHub, and CI/CD pipelines.
- Hands-on experience with AWS and/or GCP database services, Infrastructure as Code, monitoring, and observability tools such as Grafana and DMC.
- Understanding of data engineering concepts, including data ingestion, ETL/ELT, data pipelines, data integration, and support for high-volume data workloads.
- Knowledge of ITIL processes, including Incident, Problem, and Change Management, along with Disaster Recovery and root cause analysis.
- Strong troubleshooting, communication, ownership, and collaboration skills in a 24x7 production support environment.
- Solid understanding of database setup, configuration, administration, and replication.
- Ability to learn quickly, work independently, and take ownership of assigned responsibilities.
- Willingness to provide rotational weekend and off-hours support as needed.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- 8+ years of hands-on database administration experience.
- Experience supporting PostgreSQL, YugabyteDB, SQL Server, and cloud-native databases including Amazon Aurora PostgreSQL, Amazon Aurora MySQL, Google Cloud SQL, and Google Cloud Spanner.
- Experience with database installation, configuration, upgrades, patching, monitoring, troubleshooting, backup and recovery, replication, and high availability.
- Deep technical knowledge of PostgreSQL, SQL Server, YugabyteDB, and cloud-native database platforms.
- Ability to troubleshoot complex production issues involving performance, query optimization, workload management, capacity planning, latency, availability, and reliability.
- Experience with Python, Unix shell scripting, Ansible, Terraform, GitHub, and CI/CD pipelines.
- Hands-on experience with AWS and/or GCP database services, Infrastructure as Code, monitoring, and observability tools such as Grafana and DMC.
- Understanding of data engineering concepts including data ingestion, ETL/ELT, data pipelines, data integration, and high-volume data workloads.
- Knowledge of ITIL Incident, Problem, and Change Management processes, Disaster Recovery, and root cause analysis.
- Strong troubleshooting, communication, ownership, and collaboration skills in a 24x7 production support environment.
- Understanding of database setup, configuration, administration, and replication.
- Ability to learn quickly, work independently, and take ownership of assigned responsibilities.
- Willingness to provide rotational weekend and off-hours support as needed.
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Strong & Reliable Incentives — Bonuses are often viewed as strong and materially boost total compensation when combined with benefits. Company-performance bonuses are highlighted as a recurring strength.
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Leave & Time Off Breadth — Paid time off and paid leave are frequently highlighted as strengths within the total rewards package. These policies support work-life balance and contribute meaningfully to overall satisfaction.
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Retirement Support — Retirement benefits are frequently mentioned as a positive component of the package. These offerings add tangible value beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
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