We have an exciting opportunity for you to enhance your career in Data & Analytics, contributing to innovative banking solutions.
As a Data Domain Architect senior Associate within Consumer & Community Banking - Business Banking division, you will support the Customer Satisfaction survey process. Through the application of highly technical skills, you will create customer data sample files across all lines of business which are used to generate insights to better our customer’s experiences. You will be responsible for working collaboratively to develop solutions to obtain and extract large customer data sets which meet business inclusion and exclusion criteria. You will ensure integrity of process by creating samples which are representative of the entire customer base, through extensive auditing and validation.
Job responsibilities
- Leverage a variety of analytical and statistical applications (SAS, SQL, Snowflake, Alteryx, etc.) to describe, analyze, and interpret complex data sets.
- Identify customer interactions and events across a variety of channels (calls, branch, online, emails etc.) to target customers for survey invitations.
- Wrangle, prepare and validate data from multiple diverse data sources in preparation for file creation.
- Independently deliver recurring data files in accordance with client SLAs.
- Facilitate requirement definitions, design, testing, and code implementation for survey data to measure customer satisfaction.
- Partner closely and collaborate with data management teams, strategy teams, and other analytics resources across multiple functional teams.
- Construct process documentation and workflow capture.
- Aid in presentations summarizing code logic and data sourcing.
Required qualifications, capabilities, and skills
- Bachelor's degree required in Operations Research, Market Research, or a related field with 6+ years of experience
- Proficient with SAS Viya, SAS Macro, SQL, Alteryx and MS Office analysis tools.
- Experience using common relational database systems; i.e., Snowflake, SQL and Oracle database
- Experience in AWS, Databricks or other Cloud Data Warehouse
- Strong written and oral communication skills; ability to communicate effectively with all levels of management and partners from a variety of business functions
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
Preferred qualifications, capabilities, and skills
- Demonstrated experience in data integrity and consistency across analytics platforms
- Proven ability to build strong partnerships with cross-functional teams
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- Bachelor's degree in Operations Research, Market Research, or related field with 6+ years of experience
- Proficient with SAS Viya and SAS Macro
- Proficient with SQL
- Proficient with Alteryx
- Experience using Snowflake and Oracle relational database systems
- Experience in AWS, Databricks or other Cloud Data Warehouse
- Proficient with MS Office analysis tools
- Strong written and oral communication skills
- Strong analytical skills with attention to detail and accuracy
- Demonstrated experience in data integrity and consistency across analytics platforms
- Proven ability to build strong partnerships with cross-functional teams
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
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Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
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Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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