We have an exciting opportunity for you to enhance your career in Data & Analytics, contributing to innovative banking solutions.
As a Data Domain Architect senior Associate within Consumer & Community Banking -Customer Loyalty Analytics team you will be responsible for deriving insights about our customers’ journeys and developing and implementing innovative strategies and advanced analytics solutions to improve the customer experience.
Job Responsibilities:
- Support the operating framework and deployment strategy for Customer Experience survey data through the utilization of the appropriate platforms and tools.
- Ensure the firm is obtaining the full benefit of its investment in the Qualtrics platform by extracting the maximum value from its features and capabilities.
- Engage and support internal stakeholders through the development and deployment of Customer Experience Reporting solutions such as interactive dashboards.
- Support the development, maintenance, and refinement of Customer Experience taxonomies to enable stakeholders to quickly and efficiently identify themes in unstructured data such as survey verbatim.
- Participate in the design, testing, and deployment of technical solutions to enable the survey execution process and drive efficiency through automation.
- Reduce operational risk and drive associated activities that are necessary to ensure adherence to Controls requirements.
- Conduct business process analysis and identify data needed to support the processes. Determine whether the firm’s data is fit for use within a given process.
- Facilitate use case and requirements definition, design, testing, and implementation of new data delivery and analytic capabilities that address specific business needs.
- Conduct research and development with emerging technologies, determine their applicability to business use cases, document and communicate their recommended use in the firm.
Required qualifications, capabilities, and skills:
- 5+ years of related experience with Bachelor's degree or equivalent experience in a quantitative or related field
- 1+ years experience with the Qualtrics Experience Management platform (XM) and utilizing Generative AI tools
- 2+ years experience utilizing Alteryx
- Broad expertise in data technologies; i.e., data warehousing, ETL, data quality concepts, Business Intelligence tools and analytical tools, unstructured data, machine learning, etc.
- Technical understanding of common relational database systems; i.e., Teradata and Oracle.
- Advanced analytical thinking and problem solving skills
Preferred qualifications, capabilities, and skills
- Demonstrated experience in data integrity and consistency across analytics platforms
- Proven ability to build strong partnerships with cross-functional teams
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- 5+ years of related experience with Bachelor's degree or equivalent experience in a quantitative or related field
- 1+ years experience with the Qualtrics Experience Management platform (XM) and utilizing Generative AI tools
- 2+ years experience utilizing Alteryx
- Broad expertise in data technologies (data warehousing, ETL, data quality concepts, Business Intelligence tools, analytical tools, unstructured data, machine learning)
- Technical understanding of common relational database systems; i.e., Teradata and Oracle
- Advanced analytical thinking and problem solving skills
- Demonstrated experience in data integrity and consistency across analytics platforms
- Proven ability to build strong partnerships with cross-functional teams
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
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Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
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Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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