Department:
Status:
Benefits Eligible:
Hours Per Week:
Schedule Details/Additional Information:
Sun–Wed from 6:00am - 4:30pm. with occasional weekends and holidays when staffing is required
Major Responsibilities:- Performs technical analysis, triage and resolution for moderate to complex issues within Data Center Operations, including but not limited to the hardware, operating systems and services provided on Servers, Storage, Network, Telecom, VOIP, Databases and assisting Facilities with MEP (Mechanical, Electrical and Plumbing) monitoring and escalations.
- Demonstrates a high level of urgency and utilizes monitoring tools to assess, diagnose, communicate and resolve moderate to complex issues. Analyzes the results of infrastructure monitoring experiences and recommends changes or additions to the monitoring toolset.
- Conducts approved requests, using Standard Operating Procedures (SOP’s) to start/stop services, devices, jobs, etc., engage vendors for site down situations, run ad-hoc jobs, reports, batch processing and any other SOP that is requested of the team.
- Serves as point of contact for vendors to coordinate activities within or affect the Data Center and ensures all activity is properly logged, resolved and socialized, including creating change orders for the change management process.
- Assists with installations, moving or decommissioning hardware, ensuring proper power, fiber and other cabling is properly installed and functional, while ensuring hardware availability.
- Enhances, maintains and tests system recovery plans in conjunction with the technology teams. Ensures plans are effective for restoration within the established timeframes.
- Works closely with the facilities and security teams to ensure physical security procedures are in place and compliant with security policies.
- Conducts data management activities to ensure backups are established, monitored and successfully used in recovery scenarios. Administers backup systems, prepares tapes for offsite storage, storage inventory, etc. May schedule jobs or functions within the enterprise job scheduler.
- Oversees the Data Center Asset Management process and ensures/conducts the procedures properly with receiving Data Center related hardware from the loading dock, unpacking, logging information into the Asset Management system and delivering equipment to the proper location. Assists with the proper disposal, recording of the disposal and proper notifications.
Licensure, Registration, and/or Certification Required:
- ITIL Foundation certification issued by the Information Technology Infrastructure Library (ITIL), and
- Certified Data Center Associate (DCCA) issued by Energy University, Schneider Electric.
Education Required:
- Bachelor's Degree (or equivalent knowledge) in.
Experience Required:
- Typically requires 3 years of experience in a data center or NOC experience.
Knowledge, Skills & Abilities Required:
- Knowledge of data centers, servers, storage devices, network, cabling and knowledge of Data Center Infrastructure Management (DCIM).
- Ability to install hardware and be proficient with network, servers, storage and facilities equipment.
- Experience with Operating Systems: Mainframe, VMS, UNIX / Linux / AIX, Windows.
- Operational understanding of database terms and functionality.
- Operational experience with Networking terms and functions including LAN and WAN.
- Familiarity with large batch scheduling systems.
- Experience with large scale disaster recovery planning and implementation.
- Demonstrated ability to work with a limited amount of supervision and work with internal and external customers.
- Demonstrated ability for analytical and logical thinking. Ability to organize, troubleshoot efficiently and effectively.
- Detail oriented, creative and self-motivated.
- Ability to work on multiple in-process tasks simultaneously, set appropriate priorities and accomplish assignments in a thorough and timely fashion.
Physical Requirements and Working Conditions:
- Exposed to a normal office and Data Center environment.
- Travel to all AAH Data Centers is required.
- Must be able to lift 50lbs.
- Must be able to be flexible in sitting or standing / moving throughout the day.
- This position is on-call 24 x 7 x 365.
- Operates all equipment necessary to perform the job.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Pay Range
$30.15 - $45.25Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
- Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
Benefits and more
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
Similar Jobs
What We Do
Advocate Aurora Health is the 11th largest not-for-profit, integrated health system in the United States. As a leading employer in the Midwest, Advocate Aurora Health employs more than 75,000 individuals including more than 22,000 nurses. Advocate Aurora is engaged in hundreds of clinical trials and research studies, and is nationally recognized for its expertise in cardiology, neurosciences, oncology and pediatrics. The organization contributed nearly $2.2 billion in charitable care and services to its communities in 2019.
