Data Associate

Join the team transforming how clients succeed with legal technology.
Hey, thanks so much for joining us! We totally get how exhausting job hunting can be, so let's dive right in and share what we've got for you.
Who We Are and What We Offer at Nextpoint Nextpoint delivers transformative software and services for all law-kind. Our award-winning team is 100% focused on making it simple, fluid, and affordable for law firms of all sizes to win the day, with streamlined ediscovery workflows, simplified case management, and best-in-class security at every point. Our secure, cloud-based solution lets teams begin document review in minutes with powerful data analytics tools, a user-friendly interface and collaborative access from anywhere. Innovative case prep and presentation features exceed expectations of what smart eLaw software can do.
We're problem solvers, simplifiers, and challenge seekers, all united by a shared goal: fostering a happy workplace and delivering great results for our clients. At Nextpoint, we value innovation, creativity, diversity, and initiative, thriving in a tech-forward environment where our team enjoys coming to work. If you thrive in a relaxed, informal setting and love taking on new challenges, Nextpoint is the perfect place for you to grow and be rewarded.
Where and how you can work Ravenswood is the home to our headquarters in Chicago, Illinois. We take pride in having a friendly, open office life that is relaxed and honest. We truly want you to come to work as your whole self. As a flexible-first organization, this role requires the Data Associate to be onsite at the office two-three days a week.
About the Role
As Data Associate, you'll be the go-to expert for our clients' most complex data importing/exporting and migration needs. Joining our client-facing Data Strategy Group within the Professional Services team, you'll follow e-discovery best practices while verifying client requests, quality-checking database loads, and ensuring smooth, defensible productions.
This is an ideal role for professionals with an e-discovery or litigation support background who want to deepen their technical skills and master the art and science of processing electronically stored information (ESI). You'll work with varied data sources and formats, learning to manipulate and normalize large datasets as they progress through sophisticated workflows. We provide comprehensive on-the-job training to help you grow.
The impact you'll make:

• Process & Ingest ESI at ScalePrepare and import electronically stored information-including email, native files, and productions-into the Nextpoint platform while ensuring data integrity, proper de-duplication, and defensibility.
• Execute Complex Data MigrationsStrategize and carry out large-scale data imports, legacy platform migrations, and cross-platform conversions, ensuring accuracy and a seamless client experience.
• Be a Client Problem-SolverConsult directly with clients and law firms on challenging data projects, providing clear pricing estimates, timelines, and updates that inspire confidence.
• Ensure QC & CompliancePerform rigorous quality control at each stage, validate load files against Nextpoint specifications, and maintain meticulous documentation to support defensible workflows.
• Automate & InnovateContribute to process improvements and automation by developing scripts, templates, and internal documentation to streamline future processing.
• Bridge Technical GapsPartner with our Software Engineering team to quickly resolve escalated issues and provide insight into platform enhancements.
• Deliver Under Tight DeadlinesManage your personal queue, prioritize competing tasks, and consistently meet strict production and court deadlines without compromising quality.

Your expertise:

• You have a solid foundation with a Bachelor's Degree in Engineering, Technology, Business, Legal, or related fields, or you've built up the experience to back it up.
• You're technically savvy with advanced Excel skills (vlookups, macros, formulas) and experience manipulating data to solve real problems.
• You know your way around document load files like DAT, OPT, CSV, and LFP formats, and you're comfortable working with file formats from both macOS and Windows applications. You can utilize third-party software to perform conversions when necessary.
• Technical troubleshooting is your thing. You can diagnose data file issues, navigate network problems, and solve various technical challenges that come your way.
• You've got experience with support or ticketing systems like Zendesk or Jira, and you know how to manage workflows efficiently.
• Communication's your superpower. You're great at translating complex technical concepts into language that clients can understand and act on, both written and verbal.
• You thrive under pressure and have a proven track record of working within tight deadlines while maintaining incredible attention to detail.
• You're client-service oriented with excellent organization skills and the ability to accurately determine what clients really need, then take ownership of making it happen.

Bonus points if you have:

• Experience with ESI (Electronically Stored Information) in litigation environments
• Background with litigation support or e-Discovery software
• Object-oriented development experience (Ruby, Java, Perl, Python, etc.)

Don't just take our word for it that we're awesome!

• 50 BEST STARTUPS TO WORK FOR IN CHICAGO, IL 2024
• 100 BEST PLACES TO WORK IN CHICAGO, IL 2024
• 50 BEST STARTUPS TO WORK FOR IN THE US 2024
• Glassdoor
• G2
• Capterra
• Nextpoint Culture

What we bring to the table besides salary:

• PPO Medical Plan + Dental and Vision coverage
• Healthcare, Dependent Care and Transit FSA
• Generous PTO Policy & Paid Holidays
• (Other PTO perks: Flexible Summer Hours, Mental Health Days, Floating Holidays)
• Professional development stipend
• Flexible benefit stipend
• 401k plan & match

Equal Opportunity Employer
Nextpoint is an equal opportunity employer. We strive to foster a diverse workplace, actively seeking to recruit, retain and promote people of color and LBGTQ+ candidates. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. If you are interested in our company we encourage you to apply even if you do not see an applicable job description, as we are growing fast and are always on the lookout for high performing, curious, entrepreneurial-minded individuals to join our team!