About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results.
Job Description
Role Overview
Seeking detail-oriented specialists to support data annotation for a global technology platform. The role involves reviewing, labeling, and classifying datasets to support AI/ML models, abuse detection, and operational intelligence initiatives.
Key Responsibilities
- Review, classify, and annotate data as per defined policies and quality standards
- Support spam, phishing, and mail abuse detection initiatives
- Work across multiple tools, dashboards, and workflows simultaneously
- Identify anomalies, edge cases, and escalate trends where required
- Maintain accuracy, productivity, and SLA targets in a 24x7 environment
- 1+ year experience in Data Annotation/Data Labeling/Trust & Safety operations
- Experience working in a 24x7, multi-vendor environment is essential
- Strong eye for detail and ability to comprehend detailed instructions
- Comfortable working across multiple tools and systems
- Strong analytical thinking and pattern recognition skills
- Flexibility to work rotational shifts as required
- Must have PDP score of Exceeds Expectations or Outstanding Tenure of at least 18 months
- No Active DA Interested candidates
- Must be willing to work onsite in Taguig
All your information will be kept confidential according to EEO guidelines.
Skills Required
- 1+ year experience in Data Annotation/Data Labeling/Trust & Safety operations
- Experience working in a 24x7, multi-vendor environment is essential
- Strong eye for detail and ability to comprehend detailed instructions
- Strong analytical thinking and pattern recognition skills
- Must have PDP score of Exceeds Expectations or Outstanding Tenure of at least 18 months
Sutherland Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutherland and has not been reviewed or approved by Sutherland.
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Flexible Benefits — Flexible scheduling and work-from-home arrangements are offered on certain programs, supported by remote-work infrastructure and virtual IT support. Program-specific flexibility is emphasized for “Sutherland Anywhere” roles.
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Leave & Time Off Breadth — Paid time off and paid training are positioned as standard elements, with some materials also highlighting flexible vacation days. Core leave features are presented as part of the baseline package.
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Strong & Reliable Incentives — Performance incentives, bonuses, and commissions are available on selected programs to supplement base pay. Goal-linked earnings opportunities are described for certain functions.
Sutherland Insights
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
