Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
As a Manager on the Data Analytics team, you will lead a team of analysts responsible for delivering actionable insights, scalable reporting, and data-driven storytelling across key areas of Zocdoc’s business. You’ll ensure that our data assets and reporting systems enable leaders to make informed, confident decisions that accelerate growth and improve operational efficiency.
You’ll partner closely with Engineering and Analytics stakeholders to define the metrics that matter, design intuitive dashboards, and drive consistent measurement frameworks across teams. Your team will transform complex data into clear narratives that highlight opportunities, reveal risks, and guide execution.
Beyond delivery, you’ll strengthen our analytical foundation by improving data quality, streamlining reporting workflows, and championing best practices in LookML, SQL, and data modeling. You’ll play a critical role in developing talent, fostering curiosity, and ensuring our analytics team remains a trusted and strategic partner to the organisation.
You’ll enjoy this role if you are…
- Empowering Leader: A motivational leader who fosters accountability, agility, and a culture of continuous improvement while supporting and empowering teams to perform their best work.
- Driven by Data and Innovation: Deeply passionate about data analytics and creating scalable, impactful technical solutions that address complex challenges.
- Client-Centric Problem Solver: Dedicated to building data analytics solutions that align with the needs of stakeholders and clients, driving value and informed decision-making.
- Lifelong Learner: Eager to continuously learn and grow, including hands-on development to lead by example and inspire your team to achieve technical excellence.
- Collaborative Communicator: A natural collaborator with exceptional communication skills, adept at bridging gaps between cross-functional teams and aligning efforts toward shared goals.
- Champion of Diversity and Inclusion: Firmly committed to building and nurturing diverse, inclusive teams and work cultures as a core value and non-negotiable standard.
- Team Leadership: Lead and oversee the work of a team of 8-12 analysts, ensuring the successful execution of all data modelling, visualisation, analytics, and reporting efforts.
- Business Metrics Expertise: Develop a deep understanding of key business metrics for your supported segments and proactively identify opportunities to enhance core business reporting and insights.
- Team Coaching and Development: Provide continuous coaching and mentorship to your team, fostering both technical and interpersonal growth to support their career development.
- Technical Excellence: Ensure the team adheres to technical best practices, particularly in Looker, SQL, and data modeling, to deliver efficient, accurate, and visually compelling dashboards and analytics.
- Quality Assurance: Establish and maintain processes to guarantee the consistent delivery of high-quality, reliable outputs, aligned with business needs.
- Stakeholder Management: Collaborate closely with stakeholders to align on priorities, set clear expectations, and ensure deadlines are met, building trust and ensuring satisfaction with deliverables.
- Process Optimization: Drive improvements in workflows and team processes to enhance efficiency, scalability, and the overall impact of analytics work.
- Bachelor’s degree from a recognised and reputed institution.
- 10+ years of professional experience in data management, analysis, visualisation, and complex data modeling.
- 3+ years of people management with a proven track record of coaching and mentoring junior analysts
- Advanced expertise in SQL, with a strong ability to write, optimize, and troubleshoot complex queries.
- Advanced proficiency in Looker, including a deep understanding of LookML and dashboard development.
- Strong understanding of analytical and semantic data modeling techniques
- Deep familiarity with modern data stack tools, including hands-on experience with data transformation/modeling (e.g. dbt) and pipeline orchestration (e.g. Dagster, Airflow)
- Advanced skills in Microsoft Excel, with experience in using advanced functions for data analysis and reporting.
- Proficiency with Python (or similar scripting language) preferred
- Excellent verbal and written communication skills in English, with the ability to articulate complex ideas clearly and effectively.
- Strong interpersonal skills, with the ability to collaborate effectively within teams and work independently to achieve team objectives.
- Humility. You believe in treating all people with dignity and respect, regardless of title or tenure, and you approach tough conversations with empathy
- An incredible team of smart and supportive people
- A competitive compensation package, including attractive medical insurance
- Amazing perks – think catered lunch every day, Ping Pong, etc.
- Daycare reimbursement
- The chance to create a better healthcare experience for millions of patients!
- Corporate wellness programs with Headspace
- Cellphone and wifi reimbursement
- Competitive parental leave
- Sabbatical leave (over 5 years)
- Annual sponsored health check-ups
- Sponsored counselling and therapy via Betterlyf
- Competitive PTO
- Zocdoc is certified as a Great Place to Work 2022-2026
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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What We Do
Zocdoc is the tech company at the beginning of a better healthcare experience. Each month, millions of patients use Zocdoc to find in-network neighborhood doctors, instantly book appointments online, see what other real patients have to say, get reminders for upcoming appointments and preventive check-ups, fill out their paperwork online, and more.
Why Work With Us
Zocdoc's forward-thinking approach prioritizes collaboration, agility, and continuous learning in service of our long-term vision. This has helped us drive significant innovation in a complex, slow-moving industry, and our talented team is looking for impact-minded individuals to join us as we continue to re-imagine the healthcare experience.
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Zocdoc Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our NYC office is accessible to all employees five days a week, though working in-office remains completely voluntary; everyone is invited but nobody is required to work in the office.
