Function: Customer Operations Data and Analytics Team
Location: Remote
Terms & Conditions: Full time
ABOUT UNILEVER
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.
At Unilever, your career will be a unique journey, grounded in our, collaborative, and flexible working environment. Our organizational ambition centres around creating workplaces that foster equity, diversity, inclusion and belonging across all aspects of our business. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.
ABOUT CUSTOMER OPERATIONS DATA & ANAYLTICS
Customer Operations Data & Analytics team partners with the different business functions within and outside of Customer Operations to bring touchless analytics & insights process to life. We also collaborate with internal data experts within Global D&A to ensure that there is one source of truth through the adoption of Unilever Datalake architecture, data pipelines and subsequent products.
JOB PURPOSE
Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. If you are a detail oriented & creative technologist, comfortable working in a highly collaborative and entrepreneurial environment, then this role is just for you!
WHAT WILL YOUR MAIN RESPONSIBILITIES BE
As a Data & Analytics Associate Manager in the Customer Operations Organization, you will lead the partnership and collaboration with the Logistics & Collect functions within Customer Operations. You will:
- lead the partnership and collaboration with the Hyperautomation Platform (HAP) in UL Bangalore, developing and implementing strategy to improve the user experience and continue to help automate functional reporting.
- work with business stakeholders to gather goals and outline requirements within Customer Operations
- collaborate with the Global Data Foundation & Product teams to ensure data availability and accuracy to help build technical components, and also provide guidance to ensure that end products meet the requirements of the North America
- design and implement internal process improvement; automating manual processes
- front-end product/solution development , optimizing data delivery and re-designing for greater scalability, whilst keeping data simplification and user experience at the top of all priorities
,WHAT YOU WILL NEED TO SUCCEED
Experiences & Qualifications
• Degree/working experience in data engineering, analytics, information technology or related technical discipline required.
• Experience within Customer Operations, Analytics, Customer Excellence or related functions preferred.
• Minimum of three years of professional experience with clear competency in supply chain, analytics, project management and technology. CPG industry experience a plus.
• Moderate to extensive experience with SQL/Python/PySpark/Scala required.
• Extensive experience with front-end visualization software like Power BI, Tableau, etc.
• Experience with SAP preferred.
• Experience using Microsoft Azure and Azure services preferred.
Skills
• Motivated self-starter with a strong enthusiasm to learn.
• Results-oriented with a strong sense of ownership in delivering for our customers and businesses.
• Ability to manage multiple projects and priorities, plus ability to problem solve, influence, and lead others.
• Ability to initiate and drive dynamic solutions to problems
Leadership
- You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
- As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.
- Critical SOL (Standards of Leadership) Behaviors
- PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.
- PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
- CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
- PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
- AGILITY: Explores the world around them, continually learning and developing their skills.
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Unilever is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or any other characteristic protected by local, state, or federal law and will not be discriminated against on the basis of disability.
For more information about your Federal rights, please see Know Your Rights: Workplace Discrimination is Illegal and Pay Transparency Non-discrimination Provision.
Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.
If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at [email protected]. Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses. The Protected Veterans or Individuals with Disabilities AAP narratives are available for inspection by any employee or applicant for employment Monday through Friday during normal business hours at establishment.
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What We Do
Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best.
Our portfolio ranges from nutritionally balanced foods to indulgent ice creams, affordable soaps, luxurious shampoos and everyday household care products. We produce world-leading brands including Lipton, Knorr, Dove, Axe, Hellmann’s and Omo, alongside trusted local names and innovative-forward thinking brands like Ben & Jerry’s, The Dollar Shave Club and Dermalogica.
Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.
