With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
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Job Summary
To provides daily, accurate insights on business direction by planning and driving MI processes, interpreting financial and non-financial performance for Retail and Business Banking, and continuously reviewing operational cost efficiencies, while maintaining regular collaboration with other bank units.Job Description
Data Development, Automation, Business Intelligence and Analytics (70%)
•Development and Implementation of the Retail and Business Banking performance Management process, working with the Segment Heads to translate/relate business objectives into role specific performance plans for our people.
•Ensure that data intelligence models and tolls are designed for monitoring and are applied as well as adopted.
•Embed the importance of data Integrity, Quality and Governance.
•Analyze data for Retail and Business Banking and Provide recommendations for improvement.
•Identify and evaluate improvements in performance and present in a compelling and coherent manner.
•Provide Business intelligence information and recommendation to Leadership.
•Champion initiatives across Retail and Business Banking via relevant MI and data generation.
•Planning, organizing and controlling the data analytics reporting framework.
•Develop self-serving dashboards.
•Automate all manual spreadsheets and processes to improve internal customer experience and improving reporting TAT.
•Develop new data solutions including data marts, MI and Analytical models.
•Projects and Initiatives lead.
Customer Experience (20%)
•Work closely with the analytics team to deliver exceptional business performance through the provision of first-class insights and recommendations as well as business improvement initiatives.
•Share best practise with, and provide feedback to, other members of the Analytics team on all business and people related issues, climate and local development and initiatives.
•Build effective relationships, influence and motivate team leaders to ensure their wholehearted commitment to effective application of performance management
•Timeliness and accuracy of customer-related MI reports (e.g., TAT adherence).
•Improvement in customer experience metrics supported by MI insights (e.g., reduction in complaints, improved service SLAs).
•Number of actionable insights provided that lead to enhanced customer service processes.
•Stakeholder satisfaction score from Retail and Business Banking teams.
•Reduction in service-impacting errors due to improved data quality and reporting
Self-Development (10%)
•Understand technical/regulatory matters affecting the business. Ultimate responsibility for continuing compliance.
•Completion of annual learning and development targets (technical, leadership, and analytical skills).
•Participation in cross-functional projects or initiatives beyond core responsibilities.
•Adoption of new tools, systems, or analytical methodologies to improve MI effectiveness.
•Feedback score from line manager and key stakeholders during performance reviews.
•Demonstrated improvement in efficiency, decision-support quality, or innovation over the review period
Any other duties that maybe assigned to you from time to time by the Bank.
Preferred Education
•University degree preferably in Statistics, Mathematics, Computer Science, Information Technology, Physics, (Essential)
Preferred Experience
•Data Engineering or Data Science related certifications [Essential].
•Experience in programming and data mining (Essential)
•Excellent understanding of Retail and Business Banking products & services
Knowledge
•Delivering concise analysis sourced from a considerable volume of data.
•Highly accurate assessments to ensure effected business decisions are robust.
•The role holder will be responsible for making presentations to RBB Leadership and Pan Bank stakeholders.
•Strong analytical skills and ability to handle complex issues
•Innovating and problem-solving skills
Skills
•Excellent interpersonal skills
•Good communication skills
•Decision making skills
•People management skills
•Conflict resolution skills
•Change management skills
•Negotiation skills
•Stakeholder management
Education
Higher Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)Similar Jobs
What We Do
Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise growth on the African continent and beyond. We’re a truly African brand, inspired by the people we serve in Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda, and Zambia. We also have representative offices in China, Namibia, Nigeria and the United States, as well as securities entities in the United Kingdom and the United States, along with technology support colleagues in the Czech Republic.
