About Sutherland
Artificial Intelligence. Automation.Cloud engineering. Advanced analytics.For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA.We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results.
Job DescriptionWe are seeking a Data Analyst with 3+ years’ experience analyzing enterprise communication and AI data. You will track performance, costs, and customer metrics to drive optimization.
Responsibilities:
- Analyze call statistics, usage trends, and AI token consumption.
- Develop dashboards (Tableau, Power BI).
- Provide insights to improve KPIs and reduce costs.
- Collaborate with product/AI teams for data-driven enhancements.
- Experience working on large data sets using Modern languages like Python
- Good understanding and hands-on experience of statistical modelling/data analysis tools (SAS, Python) and techniques
- Good applied statistics skills, such as distributions, statistical testing, regression etc.
- Bachelor’s in Data Science, Analytics, or related field.
- Skilled in SQL, Tableau/Power BI.
- Familiar with telephony and AI usage metrics.
- Strong analytical and presentation skills.
Career Growth:
Progress into Senior Analyst or Data Scientist roles, focusing on advanced analytics and predictive modeling.
Additional InformationAll your information will be kept confidential according to EEO guidelines.
Top Skills
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences!
Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow.
For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation.
We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another.
We call it One Sutherland. #MakeDigitalHuman
