We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Responsibilities
This is a hybrid position requiring onsite work at our Plano, TX location 3 days per week.
You will partner with our operational teams to develop data products that will support efficiency analysis and further automation efforts. Also lead efforts to enhance the automations within and around our ServiceNow platform that supports all requests coming into the operation organization.
Job Summary
- Collaborate with stakeholders to understand data needs and design tailored reporting solutions
- Develop and optimize Power BI dashboards, ensuring efficiency and interactive visualizations
- Analyze and integrate data from diverse systems, performing in-depth validations to ensure accuracy
- Conduct regular checks on data integrity and troubleshoot quality issues using SQL
- Assist in the strategic vision for business process automation within our ServiceNow environment, delivering process improvements for our help desk and Client Operations function
- Assist in the development and implementation of complex automation solutions, ensuring scalability, reliability, performance, and alignment with organizational standards.
Qualifications
- 2-3 years of experience as a Data Analyst or similar
- Strong experience with Power BI
- Proficiency in SQL and ability to analyze raw datasets from various systems
- Ability to interpret complex Excel spreadsheets and automate reporting processes
- Effective communication skills to work with cross-functional teams
- Experience in supporting ETL processes
- Partner with senior leadership, business leads, and key stakeholders to identify automation opportunities, prioritize initiatives, and drive cross-functional alignment.
At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.
Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.
Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
Nearest Major Market: Plano
Nearest Secondary Market: Dallas
Top Skills
What the Team is Saying
What We Do
We Make a Difference Because We Are the Difference!
At Optimum, we’re not just connecting people – we’re transforming how they experience the world. With a footprint spanning 21 states and serving approximately 4.5 million residential and business customers, we're building the future of connectivity through innovative services like Optimum Fiber Internet, Optimum TV, and Optimum Mobile. This connectivity wouldn’t be possible without our tremendous workforce of driven employees who are dedicated to ensuring the best possible experience for all of our customers and co-workers
We’re a team of bold thinkers, curious leaders, and collaborative problem-solvers, united by a culture that values inclusion, innovation, and impact. At Optimum, every voice matters, every idea counts, and every team member has the opportunity to grow, lead, and make a difference. From developing next-gen technology to bridging the digital divide to supporting education and emergency response efforts, we lead with purpose and heart. Our Be The Difference initiative drives us to make a positive impact, ensuring that our efforts resonate far and wide.
From our products and services to our community impact, we are creating connections, driving innovation and POWERING this world forward. You can be a part of an exciting and transformational workplace at Optimum. Join us to Be the Difference!
Let’s build the future – together.
Why Work With Us
Optimum is a family of brands covering the telecommunications, news, media and advertising spaces. There is overlap across all of our businesses and some roles offer the opportunity to support multiple brands!
Gallery
Optimum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
