We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary
We seek a skilled IP Site Reliability Engineer to design, implement, and maintain complex IP networks. The ideal candidate should have extensive experience in IP routing and handling complex network projects. The engineer will optimize high-capacity IP networks for scalability, reliability, and low latency. Responsibilities include planning, designing, and engineering regional multi-state networks with Layer I, II, and III, as well as MPLS technologies. The engineer evaluates, validates equipment and software releases, and documents procedures. Collaboration with the team to utilize open source or standard systems will be essential to develop and deploy new services. The engineer will also be responsible for supporting the operational reliability of the IP infrastructure that supports our Carrier and B2B infrastructure. This role will focus on diagnosing, troubleshooting, and documenting issues in a core network, including Cisco IOS-XR and IOS. Timely resolution of hardware and software problems is crucial. They will provide engineering guidelines and support for Fulfillment and Operations teams for deploying hardware and services. Working with the service delivery team, they will gather customer requirements and define parameters for service activation. Performing failure analysis of hardware, software, and application issues impacting services is also part of the role, with a focus on delivering the best customer experience.
Responsibilities
- Configure and support enterprise and customer premises routers.
- Apply a range of IP/MPLS technologies, including BGP, OSPF, ISIS, LDP, quality of service, and MPLS-TE / Segment Routing, in production environments.
- Develop engineering guidelines for Fulfillment and Operations to deploy new hardware and services for customers.
- Work with multidisciplinary teams to manage projects and coordinate efforts to ensure the timely deployment of new services.
- Evaluate equipment, select devices, conduct pilot tests, and design networks to ensure reliability and support network expansion.
- Assist with deploying new IP services, systems, applications, and architectures through installation, configuration, integration, evaluation, testing, documentation, and training.
- Define and compile the methods of procedures and documentation to help personnel install, maintain, and remove network equipment.
- Collaborate with change management to assess impacts, validate networks, create MOPs, and execute activities.
- Provide Layer-3 support and advice to other departments.
- Monitor network utilization trends to anticipate growth and avoid congestion.
- Support capacity modeling and documentation for scaling decisions.
- Perform network capacity planning and upgrades.
Qualifications
- Bachelor's degree and 3-5 years of related experience; or an advanced degree without experience; or equivalent work experience.
- Experience working in a Service Provider environment, focusing on commercial services.
- Experience in network design and implementation.
- Experience with routing and switching (BGP, OSPF, ISIS). CCNP or equivalent certification.
- Knowledge of MPLS (L2VPN and L3VPN).
- Proficiency in scripting or coding for network automation languages, such as BASH, Python, PHP, etc., is highly recommended.
- Knowledge of IPv4 and IPv6. An understanding of ARIN rules and guidelines for ISPs is desired.
- Strong writing and documentation skills, with experience in creating engineering guidelines and procedures.
- A background in systems integration and element management systems is a plus.
- Familiarity with fiber optic technology and transport networks.
- Good interpersonal skills. Must be able to work both independently and as part of a team.
- Project management skills are a plus (Jira experience preferred).
At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.
Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.
Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
Nearest Major Market: Plano
Nearest Secondary Market: Dallas
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We Make a Difference Because We Are the Difference!
At Optimum, we’re not just connecting people – we’re transforming how they experience the world. With a footprint spanning 21 states and serving approximately 4.5 million residential and business customers, we're building the future of connectivity through innovative services like Optimum Fiber Internet, Optimum TV, and Optimum Mobile. This connectivity wouldn’t be possible without our tremendous workforce of driven employees who are dedicated to ensuring the best possible experience for all of our customers and co-workers
We’re a team of bold thinkers, curious leaders, and collaborative problem-solvers, united by a culture that values inclusion, innovation, and impact. At Optimum, every voice matters, every idea counts, and every team member has the opportunity to grow, lead, and make a difference. From developing next-gen technology to bridging the digital divide to supporting education and emergency response efforts, we lead with purpose and heart. Our Be The Difference initiative drives us to make a positive impact, ensuring that our efforts resonate far and wide.
From our products and services to our community impact, we are creating connections, driving innovation and POWERING this world forward. You can be a part of an exciting and transformational workplace at Optimum. Join us to Be the Difference!
Why Work With Us
Our mission is simple: deliver the best customer and employee experience while transforming how we work and grow. We’re on a journey to become the connectivity provider of choice – investing in our network, reimagining our products, and building a culture where people thrive. With nearly 4.5 million customers across 21 states, we’re transforming fr
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