MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of:
- Sales Performance
- Repair Optimization and Compliance
- Parts and Accessories Sales Performance
- Consumer Engagement
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
Job DescriptionMSX International is looking for a Data Analyst to join our busy team at Ford Automotive in Dunton, Essex. As a Data Analyst you will be part of our European Uptime Management team, dedicated to improving the customers experience by reducing time vehicles are off the road for maintenance and repairs for our global automotive partner.
The Role:
In this role, the Data Analyst will be involved in extracting data from an internal system to understand and identify trends, flagging up areas for improvements across the European markets, creating presentations of your findings and recommendations. Main duties would include:
Analysing Dealer management system input data and reviewing vehicle movements through the workshops.
Identify customers vehicles experiencing delays due to capacity or parts supply concerns.
Provide specific Dealer initiative actions and reporting to project management.
Identify opportunities to improve reporting and processes.
Identify automation opportunities to reduce manual burdens.
This is an excellent opportunity for an individual with advanced Excel and PowerPoint presentation skills, along with strong communication skills. Our ideal data analyst will have experience in the automotive industry or supply chain and a confident demeanor presenting results to senior stakeholder management, as well as:
Ability to create advanced reports in Excel, understand the data and create actions based on the results.
Ability to create PowerPoint presentations.
Ability to learn other bespoke systems.
Ability and confidence to present results and findings to senior stakeholder management.
Be a quick learner be able to resolve issues and see it through to the end.
Have a constant, everyday work ethic to keep getting through the work.
Working pattern and location
40 hours per week
Monday – Friday
Hybrid, 2 days a week in Dunton, Essex
What’s in it for you?
At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.
In joining MSX, you can enjoy:
Competitive salary
25 days annual leave per year
Cycle to work scheme
Cash back health care scheme
Car salary exchange scheme
Potential to progress within the company, with global opportunities updated regularly
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:
- Consumer Engagement
- Parts, Accessories & Service Performance
- Actionable Insights
- Diagnostics & Repair Enhancement
- Warranty and Repair Efficiency
- Technical Information
- Learning Solutions
- Sales Performance
Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.
The MSXI Purpose
To empower Movers and Makers to thrive in our ever-changing world
The MSXI Mission
To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored and innovative solutions
The MSXI Vision
To enhance every journey in the world of mobility
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
Skills Required
- Advanced Microsoft Excel skills, including creating advanced reports and interpreting data
- Microsoft PowerPoint presentation skills
- Strong written and verbal communication skills
- Ability to learn bespoke internal systems
- Ability and confidence to present findings to senior stakeholder management
- Ability to identify issues, resolve them, and follow through to completion
- Experience in the automotive industry or supply chain
- Consistent work ethic and ability to manage ongoing workloads
MSX International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about MSX International and has not been reviewed or approved by MSX International.
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Affordable Benefits — Health insurance is at times characterized as affordable, including "fantastic and affordable health insurance" and statements that "benefits were good." In some contexts, the overall benefits value is seen as decent for the role.
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Leave & Time Off Breadth — Paid time off breadth includes PTO alongside paid holidays and sick leave. This time‑away structure is occasionally highlighted as a supportive aspect of the package.
MSX International Insights
What We Do
MSX International (MSX) is a leading provider of technology-enabled business process outsourcing (BPO) services to OEMs in more than 80 countries. MSX’s deep automotive industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost and enhancing customer satisfaction. The company’s broad BPO services suite supports OEMs across Warranty and Technical, Parts and Service, Channel Management, Customer Engagement, and Fleet and Mobility. MSX employs more than 5,000 team members worldwide.
