As we rapidly scale and expand into new growth areas, we are looking for a dedicated Data professional to support our Operations team. A key focus of this role will be unlocking actionable insights for our most critical automation asset: Joy, our AI-driven chatbot, and support the Ops team with smart logistics analyses. You will play a pivotal role in building our data foundation from the ground up, transforming bottlenecks into scalable solutions.
Build from the ground up: Design and implement the core data structures and analytical foundations for our Brazil Operations.
Drive strategic decision-making: Generate insights that influence Product, Operations, and Commercial priorities.
Unlock patient insights: Analyse patient interactions to better understand sentiment and improve the customer experience.
Identify growth opportunities: Surface cross-sell opportunities and operational improvements through data.
Raise the analytical bar: Develop frameworks that improve data quality and strengthen experimentation across the business.
Create lasting impact: Join at an early stage where your work will define how analytics supports one of our most strategic markets.
The ideal profile:
3+ years of experience as a Data Analyst or Data Engineer, specifically supporting Operations or Product-led teams.
Advanced SQL skills and have experience building robust data models within modern BI stacks like Looker or dbt.
Ability to look at data through the lens of efficiency, immediately identifying where time or resources are being wasted.
Can explain both technical performance and its broader commercial impact to executive leadership.
Take full ownership of projects, from raw data ingestion to final strategic recommendation.
Are an exceptional performer who resonates with ownership and strategic thinking in a fast-paced scale-up environment.
What we offer
Private medical insurance plan (Amil S750)
Access to English learning platform with 1 class hour per week
Gym and wellness benefit with Wellhub
22 business days of vacation
Skills Required
- 3+ years experience as a Data Analyst or Data Engineer supporting Operations or Product-led teams.
- Advanced SQL skills.
- Experience building robust data models within modern BI stacks like Looker or dbt.
- Ability to analyze efficiency and identify time or resource waste.
- Ability to explain technical performance and commercial impact to executive leadership.
- Ownership of projects from raw data ingestion through to strategic recommendation.
- Comfort working in a fast-paced scale-up environment with strategic responsibility.
What We Do
Voy is a digital healthcare and telehealth company providing personalised, science-backed care through online clinical services, treatments, diagnostics, clinician support, and a companion app. Its offerings cover weight loss, menopause, hair loss, and testosterone-related care, with the mission of making healthcare more personal and supporting people across different stages of life. It serves members across the UK, Germany, and Brazil today.
