Reports to: Digital CRM & Media Director Italy
Contract Type: Permanent
Location: Milan, Italy
About the Role
As digitalization accelerates across all divisions, our business model increasingly relies on seamless digital and physical client journeys. To support this transformation, we are seeking a Data Analyst to join our Digital Team in Italy.
Your mission: leverage data for actionable client insights that empower all our divisions and markets.
Key Responsibilities
Collect and analyze data from multiple sources
Create clear dashboards and reports to present analytical findings
Interpret results to identify key trends, opportunities, and challenges
Collaborate closely with Divisions to understand data needs and develop tailored analyses and solutions
Maintain and enhance data systems and analytical tools to ensure accuracy and relevance
Conduct complex analyses and synthesize findings into impactful, decision-ready reporting
Required Qualifications
Bachelor’s or master’s degree in business, Economics, Data Analytics, Marketing, or related field
2–4 years of experience in a data/analytics role, ideally in retail, luxury, or CRM
Strong proficiency in Excel and Power BI
Familiarity with Salesforce and Imagino
Fluent in English; Italian is a strong plus
Desired Skills & Attributes
Analytical mindset with strong attention to detail and data accuracy
Ability to synthesize complex data into clear, actionable insights for diverse stakeholders
Strong communication skills and ability to train non-technical users
Comfortable managing multiple deliverables across three Divisions simultaneously
Proactive, autonomous, and passionate about the luxury industry
Skills Required
- Bachelor's or master's degree in business, Economics, Data Analytics, Marketing, or related field
- 2-4 years of experience in a data/analytics role, ideally in retail, luxury, or CRM
- Strong proficiency in Excel and Power BI
- Familiarity with Salesforce and Imagino
- Fluent in English; Italian is a strong plus
What We Do
CHANEL is a private company and a world leader in creating, developing, manufacturing and distributing luxury products. Founded by Gabrielle Chanel at the beginning of the last century, CHANEL offers a broad range of high-end creations, including Ready-to-Wear, Leather Goods, Fashion Accessories, Eyewear, Fragrances, Makeup, Skincare, Jewelry and Watches. CHANEL is also renowned for its Haute Couture collections, presented twice yearly in Paris, and for having acquired a large number of specialized suppliers, collectively known as the Métiers d’Art. CHANEL is dedicated to ultimate luxury and to the highest level of craftsmanship. It is a brand whose core values remain historically grounded on exceptional creation. As such, CHANEL promotes culture, art, creativity and “savoir-faire” throughout the world, and invests significantly in people, R&D and innovation. At the end of 2019, CHANEL employed more than 28,000 people across the world.
