Billing & Credit Data Analyst II

Posted 3 Days Ago
Englewood, CO
63K-90K Annually
Mid level
Aerospace • Cloud • Digital Media • Information Technology • Mobile • News + Entertainment • Retail
From TV to 5G, we’re reimagining the future of connectivity. Ready to join the connectivity revolution?
The Role
This Data Analyst position is with the Performance Optimization team within the Customer Experience Operations (CXO) organization. The role involves building reporting dashboards, serving as a subject matter expert, and collaborating with department leaders. Key responsibilities include data-driven decision-making, proactive analysis, and building automated reports using Tableau.
Summary Generated by Built In

Company Summary
DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.
Department Summary
Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.
Job Duties and Responsibilities
This Data Analyst position is with the Performance Optimization team within the Customer Experience Operations (CXO) organization. This team supports the Billing & Credit department initiatives by developing and maintaining recurring and ad hoc reports using multiple database systems and Tableau. We are looking for a self-starter who will be able to handle a fast-paced environment with often changing and competing priorities.
Key Responsibilities:

  • Serve as a Subject Matter Expert who understands the processes they are reporting on and the impact of those processes on the business
  • Build reporting dashboards that provide insights to department leaders and business analysts, helping them keep a pulse on metrics and alerting them to anomalies
  • Strategic collaborators involved early on in shaping the project and vetting the ROI
  • Storytellers who have a seat at the table with our customers when the project is complete and serve up data/metrics to drive performance
  • Data-driven decision-making advocates who establish the source of truth consensus and pair business knowledge with data outputs to serve up insights that drive DISH forward
  • Peer leaders/best practice ambassadors who learn from and bring others up with us across the org
  • Innovators and problem solvers who thrive in ambiguity


Your typical day will consist of:

  • Identifying outliers and root causes of problems and developing plans for improvement
  • Using conclusions to lead other departments within the company on process improvement
  • Performing proactive analysis for a wide variety of teams and projects
  • Monitoring, analyzing, and reporting on initiatives and issues
  • Building automated daily, weekly, and monthly reports for a variety of groups and individuals using Tableau
  • Creating project plans and deadlines that are reasonable and customer-focused
  • Providing on-call support for report and database issues


Skills, Experience and Requirements
Education and Experience:

  • BS in a quantitative field such as statistics, data science, or business analytics (MS or MBA is preferred) or relevant experience
  • 3+ years of experience in a data analytics role


Skills and Qualifications:

  • Strong SQL skills in writing complex queries in multiple syntaxes
  • Demonstrate a high level of self-sufficiency by independently creating solutions to technical problems and business process challenges that arise
  • Experience with creating extracts and visualizations in Tableau or similar tools such as Power BI, Looker, Plotly/Dash
  • Excellent written and verbal communication skills with the ability to write reports and procedure documents
  • Capacity to deliver a technical message to a non-technical audience
  • Excellent quantitative and analytical abilities, with proficiency in mathematical concepts
  • Excellent analytical skills with strong attention to detail
  • Requires on-call support for report and database issues


Visa sponsorship not available for this role
Salary Ranges
Compensation: $63,150.00/Year - $90,000.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Top Skills

SQL

What the Team is Saying

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The Company
HQ: Englewood, CO
14,500 Employees
On-site Workplace
Year Founded: 1980

What We Do

For over 40 years, we’ve been challenging the status quo and evolving our company to anticipate opportunities for business growth, industry innovation and greater customer choice.

Recently, DISH and EchoStar successfully completed their merger, joining forces to deliver on our Vision: To Change the Way the World Communicates. Originally established as one company, in 2008, the two companies were spun off as separate entities and forged ahead so each could focus on and expand their unique capabilities. In that time as separate entities, our teams achieved remarkable milestones—launching satellites into space, connecting millions to their favorite entertainment and reimagining wireless communication.

As we merge our teams, we are strategically positioned for success, poised to emerge as a global leader in terrestrial and space connectivity. We are cleared for takeoff. Join us in a Connectivity Revolution.

Why Work With Us

At DISH, we work to create opportunity and cultivate an environment where people thrive. Between our brands, our partners, our teams and our customers, the opportunities are endless. Get started on your next career adventure with DISH!

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About our Teams

EchoStar Offices

OnSite Workspace

All team members are in person at one of our DISH locations across the globe. DISH proudly calls Colorado home with several corporate offices in the Denver-Metro area and 4,000+ team members in the Denver-Metro area.

Typical time on-site: None
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HQCorporate Headquarters - Meridian
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DISH Network Technologies
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Downtown Denver Office - DGC
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EchoStar & Hughes
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Wireless Headquarters - Riverfront
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