The Role
Monitor network traffic, bandwidth, latency, and customer capacity to identify and resolve stockouts, outages, connectivity issues, and other incidents. Build capacity dashboards, troubleshoot network problems across multiple layers, collaborate with operations and engineering teams, and maintain network documentation and knowledge-base records. The role also supports capacity planning, cloud networking, automation, and customer service activities.
Summary Generated by Built In
Responsibilities:
- Build and utilize capacity dashboards to proactively identify and address network stockout issues. Investigate and resolve network incidents, outages, and connectivity problems related to customer capacity limitations.
- Review network traffic, bandwidth utilization, latency and identify potential capacity constraints. Monitor customer usage patterns and proactively identify potential capacity needs.
- Collaborate with the Operations Lead, customer engineers, and other team members to diagnose and resolve complex issues affecting customer capacity.
- Apply troubleshooting methodologies and best practices to restore services and customer capacity quickly.
- Maintain accurate and up-to-date network documentation, including diagrams, configurations, and troubleshooting guides, with a focus on customer capacity details.
- Document incidents, resolutions, and capacity-related changes in a knowledge base to facilitate future troubleshooting and capacity planning efforts.
Qualifications:
- Education: Associate's degree in Computer Science, Networking, or a related field.
- Experience:
- 5+ years of experience in network operations or a related field, with a focus on cloud environments.
- Experience with cloud networking platforms (e.g., AWS, Azure).
- Familiarity with network monitoring and troubleshooting tools.
- Experience working with customer support or customer success teams.
- Experience with AI/Automation tools and technologies
- Skills:
- Strong understanding of network protocols and technologies (TCP/IP, routing, switching).
- Proficiency in troubleshooting network issues at various layers (physical, data link, network).
- Ability to work independently and as part of a team.
- Excellent communication and customer service skills.
- Preferred:
- Certifications in networking (e.g., CCNA, Network+).
- Experience with scripting or automation tools for capacity management.
- Knowledge of cloud capacity planning and scaling best practices.
Skills Required
- Associate's degree in Computer Science, Networking, or a related field
- 5+ years of experience in network operations or a related field, focused on cloud environments
- Experience with cloud networking platforms such as AWS or Azure
- Familiarity with network monitoring and troubleshooting tools
- Experience working with customer support or customer success teams
- Experience with AI and automation tools and technologies
- Strong understanding of network protocols and technologies, including TCP/IP, routing, and switching
- Proficiency troubleshooting network issues across physical, data link, and network layers
- Ability to work independently and collaboratively
- Excellent communication and customer service skills
- Networking certification such as CCNA or Network+
- Experience with scripting or automation tools for capacity management
- Knowledge of cloud capacity planning and scaling best practices
Astreya Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Astreya and has not been reviewed or approved by Astreya.
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Healthcare Strength — Health coverage includes multiple medical plan options plus dental and vision, complemented by FSAs, an EAP, disability and life insurance, and wellness programs. Feedback suggests these offerings provide solid core protection across many roles.
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Wellbeing & Lifestyle Benefits — Client-site amenities at some large tech campuses can add non-cash value such as meals or on-site perks that enhance the day-to-day experience. Wellness Days and access to learning resources and tuition reimbursement further support overall wellbeing.
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Flexible Benefits — Choice among medical plan types and tax-advantaged accounts enables some customization to individual needs. Some roles also offer remote or flexible work, adding practical flexibility to the total package.
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The Company
What We Do
Astreya is the leading IT solutions provider for some of the world's most recognizable and innovative organizations. Our journey started in 2001 in the heart of Silicon Valley and reaches thirty-three countries with over 2200+ IT professionals. We enable businesses to make better decisions, achieve operational efficiency and gain a competitive edge. The Astreya advantage is centered around focus and clear- vision, world-class talent, and innovative technology: Creativity is in our DNA. Our dedicated Software and Service Innovation teams bring best-in-class technology and tools to bear for our clients.
