Business Process Analyst

Business Analyst, Senior Associate
Payments Product Team,
Bangalore 
Permanent Position (3 days WFO)
Role purpose
CSC is looking for a Business Analyst, Senior Associate, to join the Payments Product Team in Bangalore. The role supports both the internal and external Payment systems and workflows and will contribute across new-client onboarding, product enhancements, and production support. The successful candidate will work primarily with internal stakeholders and client-facing teams, with limited direct client interaction.
This is an individual-contributor position with no people-management responsibilities. After initial guidance, the role holder is expected to independently manage assigned analysis, documentation, testing, coordination, and follow-up activities. 
Key responsibilities
Gather, analyse, validate, and document business and functional requirements, ensuring that requirements are clear, complete, and understood by relevant stakeholders.

• Create user stories, acceptance criteria, process flows, business and functional requirement documents, operating procedures, and product knowledge documentation.

• Support applications / systems activities for new-client onboarding, including requirement clarification, readiness tracking, testing coordination, issue follow-up, and operational handover.

• Coordinate with Product, Technology, QA, Operations, AppSupport, and other stakeholders to support timely and effective delivery.

• Support functional testing and user acceptance testing by preparing test scenarios, coordinating execution, documenting evidence, and following defects through to resolution.

• Maintain delivery trackers and ensure that risks, dependencies, decisions, action items, and outstanding questions are clearly recorded and followed through.

• Investigate functional and production issues, collect the relevant information, support root-cause analysis, and coordinate actions through resolution.

• Support product enhancements, release readiness, implementation activities, and handover to operational and support teams.

• Apply Agile delivery practices in day-to-day work, including the effective use of user stories and acceptance criteria.

• Provide occasional flexibility outside normal working hours when required for urgent production issues or planned releases.

   

Experience and knowledge

• 3–8 years of relevant experience as a Business Analyst, preferably within a technology, product, banking, payments, or financial-services environment.

• Strong practical experience in requirements elicitation, analysis, documentation, stakeholder coordination, and delivery support.

• Familiarity with user stories, acceptance criteria, and Agile delivery is required.

• Working exposure to payments processing and bank statements is preferred, but not mandatory.

• Experience with Jira or Azure DevOps is preferred, but not mandatory.

• Experience supporting testing or UAT, including preparation of test scenarios and coordination of defect resolution.

• Experience working with global and cross-functional teams in a structured delivery environment.

Education:

Graduation in any discipline
Skills and behaviours

• Strong analytical and structured problem-solving skills.

• Clear written and verbal communication.

• Attention to detail and documentation quality.

• Proactive follow-up and ownership of assigned work.

• Ability to manage multiple priorities and deadlines.

• Comfortable working with global, cross-functional teams.

• Willingness to learn the internal systems, workflows, and Payments domain.

• Collaborative and dependable team member.

Skills and behaviours

Skills and behaviours

• Strong analytical and structured problem-solving skills.

• This role is based in Bangalore and follows CSC’s hybrid working model and applicable office-attendance policies.

• The role supports stakeholders across EMEA and the US and therefore requires flexibility within the stated working-hours model.

• The position is primarily internally focused, with limited direct interaction with external clients.

• 3 days per week work from office for the full shift hours is mandatory