Data Analyst II - Customer Analytics

About Datadog:
We're on a mission to build the best platform in the world for engineers to understand and scale their systems, applications, and teams. We operate at high scale-trillions of data points per day-providing always-on alerting, metrics visualization, logs, and application tracing for tens of thousands of companies. Our engineering culture values pragmatism, honesty, and simplicity to solve hard problems the right way.
The Team:
You will join a unique Strategy and Operations team driving Datadog's next phase of growth. We are interdisciplinary thinkers leveraging diverse business backgrounds in management consulting, data analysis, finance and tech to accelerate Datadog's global growth. We work directly with teams & senior leadership across Datadog to set strategy, improve efficiency across the business, support data-driven decision-making, own complex operations and more.
The Opportunity:
As a Data Analyst on the Customer and Partner Strategy & Operations team, you will work closely with our go-to-market and customer facing teams to ensure they have all the data and dashboards they need to work effectively.
You Will:

• Independently identify insights and dashboards that will help our go-to-market teams and individuals, specifically Enterprise AEs and Customer Success Managers.
• Develop alerts for our go-to-market teams using our internal real time alerting platform.
• Become an expert on our sales and product data.
• Develop a deep understanding of our customers, go-to-market, and key business needs and challenges, and proactively identify and implement new ideas through analytics.
• Answer questions from CSMs, AEs, and leaders, and synthesize common questions into a suite of self-serve resources.
• Scope and own the full deployment from build → delivery of all projects, including all project management, enablement, and communications within and across teams as needed.
• Contribute to our data modeling layer. This will include both working directly with data owners (Internal Analytics, Sales Systems, etc) to improve the underlying data AND deriving and productionizing aggregated data models when needed using DBT.
• Build relationships with the teams you support and the users of your work.
• Present findings to peers, leaders, and executives.
• Train other employees to use data to answer questions without assistance.
• Be part of a Datadog-wide community of Data Analysts and receive technical mentorship.

Requirements:

• You have 4+ years experience as a Data Analyst and have mastered data analysis and visualization using Business Intelligence tools such as Metabase, Looker, or Tableau
• You are fluent in writing analytical SQL, are able to write complex queries with no assistance, and understand the difference between SQL that works and performant SQL
• You are able to build intuitive and easy to use dashboards with minimal guidance and a strong eye for user experience
• You are a clear, concise communicator that works well with others
• You can explain complex datasets or queries to non-technical people in understandable ways
• You have a natural curiosity and investigative mindset - driven to know "why"
• You have experience working with large customer and product data sets

Bonus Points:

• You have experience working in Customer Analytics, Customer Insights, and/or GTM Analytics
• You have experience with data warehouses such as Snowflake, Redshift, or BigQuery
• You have experience in Python
• You have experience using DBT

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
#LI-NG2
Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.
The reasonably estimated yearly salary for this role at Datadog is:
$105,000 - $154,000 USD
About Datadog:
Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers' entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center.
Equal Opportunity at Datadog:
Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.
Your Privacy:
Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's Applicant and Candidate Privacy Notice .