Data & AI Operations, Senior Manager
Role highlights
Location: London or Sydney (Hybrid)
Happy to talk flexible working
The opportunity
How do you enable a global Data & AI function to operate at pace, with clarity and impact?
As Data & AI Operations Senior Manager, you will play a pivotal role at the heart of QBE’s Group Data & AI organisation, ensuring the smooth running, governance and operational effectiveness of a complex, multi‑location function. Working closely with the Group Head of Data & AI and senior leaders across the business, you will drive operational excellence, support strategic delivery and create the conditions for Data & AI to scale responsibly and efficiently across QBE.
This is a highly visible role with genuine influence — ideal for someone who thrives on bringing structure, alignment and momentum to sophisticated global environments.
Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion.
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.
Your new role
As Data & AI Operations Senior Manager, you will lead and manage the operational activities for the Group Chief Data & AI Technology Office (CDATO), ensuring effective delivery of support services, governance and operational strategy.
Key accountabilities include:
Managing budget oversight and business case activity, partnering with finance and relevant teams
Leading vendor onboarding, governance and SLA management across all Group Data & AI vendor relationships
Owning change and communications activity for the Group CDATO function
Managing business‑as‑usual activities related to Data & AI governance
Producing high‑quality reporting and executive‑level materials, including presentations for senior forums, working closely with SMEs, Change and Communications teams
Maintaining the Group CDATO internal website and knowledge base, and collaborating with divisional change leads to consolidate change activity into a single, integrated view
Managing tooling and wider operational issues across CDATO, partnering with Group Platforms and other enabling teams as required
About you
You are a senior Data & AI operations leader with a strong track record of enabling complex, global data and analytics functions to operate effectively.
You bring:
Proven experience running operations for a multi‑location Data, Analytics or AI function within a complex organisation
Strong strategic judgement, with the ability to identify execution risk and proactively put mitigations in place
Confidence engaging at executive level, including preparing high‑quality materials for Group Executive and senior governance forums
Exceptional stakeholder management, communication and influencing skills, with the ability to drive progress without formal authority
Credibility working with Divisional Heads of Data, IT, ETO and senior business leaders to align priorities, OKRs and outcomes across the organisation
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances.
To learn more about benefits of working with us, click Rewarding our people - QBE European Operations ; Our employee benefits | QBE Careers | QBE AU
Awards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance
AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer
Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee
To learn more about our achievements, click here
Apply now and let’s make it happen!
If you’re looking for a career that combines your expertise and your empathy, click Apply today.
Your career. At the heart of it.
Skills:
Adaptability, Business Management, Coaching for success, Collaboration Tools, Critical Thinking, Influencing, Intentional collaboration, Managing performance, Navigating ambiguity, Operational Risks, Operations Management, Process Improvements, Sound Judgment, Stakeholder Management, Strategic ManagementApplication Close Date: 15/05/2026 11:59 PMHow to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Skills Required
- Proven experience running operations for a multi-location Data, Analytics or AI function within a complex organisation
- Strong strategic judgement with the ability to identify execution risk and proactively put mitigations in place
- Confidence engaging at executive level, including preparing high-quality materials for Group Executive and senior governance forums
- Exceptional stakeholder management, communication and influencing skills
- Credibility working with Divisional Heads of Data, IT, ETO and senior business leaders
What We Do
QBE Insurance Group is one of the world's top 20 general insurance and reinsurance companies, with operations in all the key insurance markets. QBE is listed on the Australian Securities Exchange and is headquartered in Sydney. We employ more than 11,000 people in 27 countries.
