Create futures worth inheriting with SJ
At SJ, we’re building identity into infrastructure, character into skylines and peace of mind into everyday life.
A global urban and infrastructure consultancy firm with over 75 years of project delivery success, SJ and its member companies continue a collective legacy that delivers global expertise with local precision.
Become part of our 16,000 client-centric specialists in more than 120 offices in over 40 countries who shape spaces across the world to meet the needs of today and the aspirations of generations to come.
Role Purpose
We are seeking a D365 Technical Application Support Specialist to support the Microsoft Dynamics 365 (Project Operations & Project Sales) platform post go-live. This role focuses on system support, stabilisation, and continuous improvement in a highly customised and integrated enterprise environment. The role will ensure the platform remains stable, secure, and aligned with evolving business needs.
Key Responsibilities
Provide L2/L3 technical support for Microsoft Dynamics 365, including incident management and troubleshooting
Support and maintain customisations including Power Apps, Power Automate, plugins, JavaScript, C#, and Azure Function Apps
Investigate and resolve integration issues across enterprise systems (e.g. SAP S/4HANA, Workday)
Manage D365 security roles, access control, and authorisation matrix
Support release, deployment, and environment management including post-deployment validation
Perform root cause analysis and implement preventive fixes
Support User Acceptance Testing (UAT) and post-go-live stabilisation (hypercare)
Monitor system performance and ensure platform reliability and optimisation
Work with vendors and internal IT teams to deliver fixes, enhancements, and improvements
Maintain documentation, system configurations, and knowledge base
Key Skills & Experience
Hands-on experience with Microsoft Dynamics 365 (Customer Engagement / Project Operations preferred)
Strong understanding of D365 architecture, configuration, and customisation
Experience with Power Platform (Power Apps, Power Automate)
Technical skills in C#, .NET, JavaScript, and Azure
Experience supporting integrated enterprise systems
Strong troubleshooting, analytical, and problem-solving skills
Qualifications
Bachelor’s degree in Computer Science, Information Technology, or related discipline
At least 3 years of experience in D365 technical support, development, or implementation roles
Strong technical foundation in enterprise applications or software development
Experience working in post-go-live support / application support environments
Microsoft Dynamics 365 or Power Platform certifications preferred
Relevant experience may be considered in lieu of formal qualifications
At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!
Skills Required
- Hands-on experience with Microsoft Dynamics 365 (Customer Engagement / Project Operations)
- At least 3 years of experience in D365 technical support, development, or implementation roles
- Experience with Power Platform (Power Apps, Power Automate)
- Technical skills in C#, .NET, JavaScript, and Azure (including Azure Function Apps)
- Experience supporting integrated enterprise systems (e.g., SAP S/4HANA, Workday)
- Experience working in post-go-live support / application support environments (L2/L3, hypercare)
- Bachelor's degree in Computer Science, Information Technology, or related discipline (relevant experience may be considered)
- Strong troubleshooting, analytical, and problem-solving skills
- Microsoft Dynamics 365 or Power Platform certifications
- Experience with D365 security roles, access control, and authorization matrix
What We Do
Surbana Jurong and our member companies are a global multidisciplinary consultancy group with more than 120 offices in over 40 countries. We are architects, designers, planners, engineers and other specialists, driven by progressive thinking to create a better built environment. We are united in our mission of Building Cities, Shaping Lives. By designing and delivering quality housing, workspaces, roads, rail, hydropower, dams, underground and coastal protections and other critical infrastructure, we are creating smart and sustainable spaces where communities and businesses, present and future, can thrive. With over 70 years’ experience delivering projects worldwide, we see every project as an opportunity for us to fulfil aspirations and enrich lives. Join us, and join a culture of innovation, passion for problem-solving and commitment to shaping a better future.
