End Date
Monday 26 May 2025Salary Range
£59,850 - £66,500We support flexible working – click here for more information on flexible working options
Flexible Working Options
Hybrid Working, Job ShareJob Description Summary
.Job Description
Job title: D2C Pensions Product Manager
Location: Leeds
Salary: £59,850 - £66,500
Hours: Full time
Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Leeds office.
About this opportunity:
Join the Products Team within IP&I’s Newest Platform!
We're passionate about developing great ‘digital-first’ products and journeys, helping customers with their long-term savings and retirement needs. Our team delivers at pace, collaborating closely with customer labs, platform teams, D2C operations, marketing, FNZ, Mass Affluent, and SW Waterfront. Our personal pension and investments products reach millions of customers across Lloyds Bank, Halifax, Bank of Scotland, and Scottish Widows.
Role Overview: Reporting to the Senior Pensions Product Manager, you'll lead the management of the personal pension products portfolio to meet business and customer objectives. This includes driving customer and consumer duty outcomes through robust product management, data analysis, risk and opportunity management, and innovation and optimization of customer products and journeys.
What you’ll be doing:
- Develop and deliver customer products & journeys: Includes pricing, product development, asset strategy, and marketing.
- Customer insights: Plan, propose, and lead initiatives to improve customer outcomes.
- Lead customer treatment strategies: Address ad-hoc product-related issues and ensure robust control frameworks.
- Maintain industry knowledge: Stay updated on products and assets suitable for the target market.
- Support Continuous Product Management (CPM): Coordinate and assist the team in CPM process delivery.
- Ensure governance and risk awareness: Follow governance procedures, call out breaches, and champion stakeholder engagement and collaborative working.
Why Lloyds Banking Group:
Like the modern Britain we serve, we’re evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 28 million customers. We’re growing with purpose. Join us on our journey and you will too!
What you’ll need:
- Knowledge of pensions and investments: Understanding of the challenges associated with operating within a complex regulatory environment, including Consumer Duty outcomes.
- CPM framework: Knowledge and experience of Continuous Product Management.
- Customer centricity: Ability to promote the value of customer outcomes with the team, anticipate customers' needs, and use customer input to present outcome-focused solutions and opportunities.
- Product innovation and development: Ability to apply customer, business, and market analysis into new and innovative ideas.
- Positive personal impact and emotional intelligence: Ability to build rapport with a variety of stakeholders.
- Clear and consistent communication: Ability to connect with meaning, engage, and earn respect from peers.
About working for us:
Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We’re committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern.
We’re proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role.
We also provide reasonable adjustments throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you’d like an adjustment to the recruitment process just let us know!
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%.
- An annual performance-related bonus.
- Share schemes including free shares.
- Benefits you can adapt to your lifestyle, such as discounted shopping.
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
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What We Do
Our purpose is Helping Britain Prosper. We do this by creating a more sustainable and inclusive future for people and businesses, shaping finance as a force for good. We're part of an ever-changing industry and are currently on a journey to shape the financial services of the future, whilst supporting our customers’ changing needs. The scale and reach of our Group means we can offer a broad range of opportunities to learn, grow and develop. Our values-led culture and approach to inclusion and diversity means we can all make a real difference together.
