This role offers a hybrid work schedule providing the opportunity for in-person collaboration at our Buffalo, NY Tech Hub.
Overview:The Product Owner for Identity and Access Management (IAM) Services plays a critical role in shaping and delivering secure, scalable, and user-centric IAM solutions. This role serves as the voice of the customer and stakeholders, ensuring IAM products and services align with enterprise security strategy, compliance requirements, and user experience goals. The Product Owner defines the IAM product vision and roadmap, prioritizes the backlog, and collaborates closely with cross-functional teams—including cybersecurity, infrastructure, compliance, and application owners—to deliver high-impact IAM capabilities.
Primary Responsibilities:- Define and own the IAM product vision and roadmap, ensuring alignment with enterprise security strategy, regulatory requirements, and digital transformation goals.
- Prioritize and manage the IAM product backlog, balancing security, compliance, operational efficiency, and user experience.
- Serve as the voice of internal customers and stakeholders, including Cybersecurity, Governance, HR, Technology, and Application teams, to ensure IAM solutions meet evolving business needs.
- Author and refine user stories related to IAM capabilities such as onboarding/offboarding, role-based access control (RBAC), multi-factor authentication (MFA), single sign-on (SSO), and privileged access management (PAM).
- Define clear acceptance criteria for IAM features and enhancements, supporting test-driven development and secure-by-design principles.
- Collaborate with engineers and analyst teams to ensure timely and secure delivery of IAM services.
- Develop and maintain Jira/Confluence dashboards and communication tools to track IAM service performance, adoption, and backlog progress.
- Partner with Risk, Audit, and Governance teams to ensure IAM services meet internal control standards and external regulatory requirements
- Participate in agile ceremonies and foster a culture of continuous improvement within the IAM delivery team.
- Coordinate with other Product Owners and platform teams to ensure IAM services integrate seamlessly across the enterprise application ecosystem.
- Focus on outcomes over outputs, incorporating design thinking methods and analytics to inform product design.
- Collaborate across teams and with other Product Owners to align the customer journey and dependent backlogs.
- Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
- Complete other related duties as assigned
No direct management responsibility, but while an individual contributor, the jobholder must manage activities through influence, accountability and ownership, functioning in an agile environment
Education and Experience Required:Bachelor’s degree and a minimum of 4 years’ business, analytical, technical and/or product experience, or in lieu of a degree, a combined minimum of 8 years’ higher education and/or work experience, including a minimum of 4 years’ business, analytical, technical and/or product experience
Education and Experience Preferred:- Prior experience prioritizing across competing priorities within a Cybersecurity/IAM organization
- Prior experience actively seeking out multiple opinions, yet making independent decisions and influencing positive outcomes
- Expertise in tools like Jira or Confluence
- Knowledge of basic IAM design and development best practices
- Knowledge of Agile and Lean principles and practices
- Experience working in partnership with user experience teams on IAM services and delivery
Top Skills
What We Do
M&T Bank is a multi-state community-focused bank serving New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia and Washington, D.C. Founded in 1856, the company provides banking, investment, insurance and mortgage financial services to more than 3.6 million consumer, business and government clients.
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