About KnowBe4
KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.
Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.
Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.
Clearwater positions open to candidates located in greater Tampa Bay area.
The Tech Support (Tier 1) position works in conjunction with the Customer Success Managers and Sales Reps to assist our customers and/or end-users with troubleshooting issues related to onboarding, platform use and other general KMSAT console problems. This position will be first responders in resolving help desk tickets and ensuring an awesome customer experience.
Responsibilities:
- Work with customers or end-users regarding the set-up and configuration of KnowBe4’s products to customize it to suit their needs
- Test and configure KnowBe4’s products and customize it so that it could function in each customer’s unique environment
- Work in conjunction with the Product team to provide feedback or other information needed to enhance KnowBe4’s products
- Communicate directly with clients or end-users to gather details as needed to fully define issues or new requirements, as well as new product ideas and enhancements to the KMSAT console
- Work collaboratively with CSM team to quickly resolve customer’s issues
- Investigate and document technical issues and communicate any trends or patterns to the Research & Development team
- Monitor the ticketing queue to prioritize, allocate and ensure timely resolution of issue reports and change requests
- Apply troubleshooting and problem-solving skills to guide and assist the end-user community on issues related to design, development and deployment of KnowBe4 products
- Investigate and document issue reports and communicate findings to development team or clients as required
- Present product demonstrations to customers and/or end-users
- Train customers and end-users on how to best use our training platform including our best practices to fully deploy the training to its employees
- Attend prospect and customer meetings, supporting the sales team as a KMSAT console subject matter expert
Minimum Qualifications:
- Two-year degree preferred
- Familiarity with standard concepts, practices and procedures within the IT Security Field
- Minimum of 1 year experience in similar or related position
- Familiarity with firewall and email protocols is preferred
- Excellent verbal and written communications
- Highly organized and result-oriented
- Excellent time management and organization skills
- Can demonstrate technical troubleshooting and analysis ability
- Can demonstrate integrity, accountability, respect and commitment
- Strong collaborative and teamwork skills
- Must be able to work with minimal supervision
Our Fantastic Benefits
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please.
KnowBe4 Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about KnowBe4 and has not been reviewed or approved by KnowBe4.
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Healthcare Strength — Fully paid medical insurance for U.S. employees is repeatedly emphasized alongside dental/vision options and mental-health resources. This makes the benefits package feel materially strong even when cash compensation perceptions vary by role.
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Leave & Time Off Breadth — Open paid time off is positioned as a meaningful part of the total rewards package, with generous time-off framing across U.S. and local-region policies. Time-off flexibility is also reinforced by self-care initiatives and related cultural practices.
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Career-Linked Recognition & Rewards — Company-wide monthly bonuses, referral bonuses, and certification reimbursement/completion bonuses create multiple ways to earn beyond base pay. Learning and leadership programs are also framed as tangible rewards tied to development and progression.
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What We Do
KnowBe4 is a platform for security awareness training and simulated phishing attacks.
