Capital One
Washington DC

Principle Associate, Site IT Support Engineer at Capital One (Washington DC)

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Locations: VA - McLean, United States of America, McLean, Virginia
Principle Associate, Site IT Support Engineer
The Support Innovation Site IT Support Engineer provides remote and onsite support of all technology equipment in back office locations for our internal knowledge workers. This person will be responsible for delivering and supporting the latest technology while maintaining a high level of reliability. To be successful, this person must show initiative, be motivated by technology and customer service, and have great attention to detail. Excellent communication skills are required and frequently utilized in this position.
General Responsibilities:

  • Lead a team of associates providing hardware and software field support
  • Direct the installing, troubleshooting, and repairing of computer systems, printers, and peripheral equipment located throughout the organization
  • Support corporate applications, leveraging knowledge of current and new technologies
  • Fulfill IT Service Request for PCs, monitors, and other user equipment
  • Anticipate the needs of clients and manage communications to provide a consistent workflow
  • Provide on-premise support for projects and other support teams where needed
  • Coordinate, provide training, and support IT related activities and initiatives
    • Manage multiple tasks and priorities in a fast-paced and changing environment
    • Lead and motivate a team of support technicians in fixing existing issues, new technologies, processes and procedures
  • Support or lead any additional project work and task requested by management
  • Automate solutions for common problems and find innovative ways to resolve issues
  • Identify trends in incidents and work orders, identify solutions and reduce incidents
  • Identify and propose possible solutions within the Site IT as well as other areas of IT including data and voice networks, software applications, and process improvements
  • Work with groups across IT to test new software and provide feedback
  • Learn and support new technology quickly
  • Provide daily support of the Microsoft Windows and Apple MacOS operating systems.
  • Assist with the daily support of the appliance of Active Directory, Group Policy Objects, and Microsoft Configuration Manager to the PC level.
  • Networking support
    • Test and repair Cat-5/6 cabling
    • Replacing routers and switches
    • Track equipment in networking IDF/MDF rooms

The Ideal Candidate Has:

  • Strong communication and customer service skills
  • Adaptable to a fast-paced, evolving environment.
  • Advanced technical knowledge of laptop, tablet, and desktop hardware configuration, Microsoft Windows, Google G Suite Applications, Mobile device technology, Configuration Manager, and Active Directory
  • Exceptional interpersonal and teamwork skills
  • Excellent oral and written communication skills
  • Willingness to travel to other branch or corporate office within region, possibly requiring early morning, nights or weekends as necessary, along with rotating 24/7 support

Basic Qualifications:

  • Bachelor's Degree in Computer Science, Information Systems, or Engineering; or military experience
  • At least 3 years of experience in a technical work environment
  • At least 3 years of experience with MacOS, including system image deployment, maintenance, software, and system testing, and encryption and security tools (McAfee and File Vault)
  • At least 3 years of experience with productivity tools running on Windows and Mac's (Google G Suite and Zoom)
  • At least 2 years of experience with troubleshooting hardware and software problems
  • At least 2 years of experience working with customers or end users
  • At least 2 years of experience supporting a Windows or Mac environment.
  • At least 2 years of experience with platform management and integration (JAMF Casper Suite, or SCCM)

Preferred Qualifications:

  • 2+ years people leader experience
  • 3+ years experience with Microsoft Windows and 3+ years experience with Apple Mac
  • 3+ years experience with LAN equipment and 3+ years experience with WAN equipment
  • 3+ years experience with remote PC support of users
  • 1+ years experience with mobile devices
  • Microsoft (MCP or MCSE), ITIL, CompTIA Certification, or A+ certifications
  • Network + certification or equivalent work experience
  • Understanding of or experience with imaging and diagnostic tools
  • Utilization of remote control and other desktop support tools for problem resolution
  • Experience with LAN and WAN equipment, including NICs, network cabling, routers
  • General networking knowledge, TCP/IP and awareness of security
  • Strong analytical and troubleshooting skills
  • Strong technical writing skills regarding the documentation of process and troubleshooting procedures for hardware/software issues
  • Knowledge of Apple and mobile products including Apple IOS, Android, etc.
  • Proficient with latest version of MS Windows and Mac OS

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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What are Capital One Perks + Benefits

Capital One Benefits Overview

At Capital One, we're committed to ensuring you and your family feel supported and cared for, and we know that your benefits play a large role in that support. Our goal is to provide a comprehensive and competitive set of benefits that offer the flexibility and choice to meet the diverse needs of all associates. We want each of you to Be Well physically, emotionally, and financially.

Volunteer in local community
Volunteer projects are encouraged and supported by Capital One through both traditional monetary contributions and flexibility to participate in associate-led initiatives.
Partners with nonprofits
Capital One’s philanthropy program provides grants to organizations that support education, financial literacy and community development, including affordable housing and small business development.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Business Resource Groups (BRGs) play an important role in attracting world-class talent, developing tomorrow’s leaders, engaging and retaining our diverse workforce and enhancing our workplace.
Hiring practices that promote diversity
Our professional recruiting teams focus on attracting underrepresented talent for our key business roles, including analyst, product, and tech roles across varied tactics and connection points.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Capital One offers two flexible spending accounts (FSAs) – a Health Care FSA and Dependent Care FSA – administered by Anthem.
Disability insurance
Capital One automatically provides full-time associates with Short-Term Disability and Basic Long-Term Disability coverage at no cost. You have the option to purchase Supplemental Long-Term Disability
Dental insurance
Capital One offers coverage through Delta Dental to help you maintain your smile through regular preventive care and treatment for any dental problems that may arise.
Vision insurance
To help you keep life in focus, vision coverage through Anthem Blue View Vision provides benefits for eye exams and vision correction treatment.
Health insurance
Our medical plans provide comprehensive and affordable coverage for a range of health care services and are designed with the ability to be flexible and choose which benefits work for your needs.
Life insurance
We provide full-time and eligible part-time associates with Basic Life, and Accidental Death and Personal Loss (AD&PL) Insurance at no cost.
Wellness programs
Mental health benefits
Capital One's Employee Assistance Program provides a robust set of services including telephonic, virtual and/or face-to-face counseling, legal and financial assistance, ID theft recovery, and more.
Financial & Retirement
Through automatic payroll deductions, you may contribute up to 50% of your Annual Benefits Salary (base salary, shift differential, bonuses, commission, incentives and overtime) to your account.
401(K) matching
Capital One will match 100% of the first 3% of Annual Benefits Salary that you contribute, plus 50% of the next 3% of Annual Benefits Salary that you contribute.
Employee stock purchase plan
You can elect to contribute between 1% and 15% of your base salary** to the ASPP and receive a partial match on your contributions from Capital One. **Includes standard pay and any commissions
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
The Bright Horizons Care Advantage Program provides alternative child and adult care options during a lapse or breakdown in normal care arrangements.
Generous parental leave
Flexible parental leave options are available to full-time associates at the time of their child’s birth or arrival in their home.
Family medical leave
Adoption Assistance
The Adoption Reimbursement program provides financial support to full-time associates who are building their families through adoption.
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Capital One’s perks and benefits are progressive and industry leading. We have always believed in the importance of providing comprehensive and expansive benefits to complement and contribute to our associates’ total compensation package. For example, we were one of the first major companies to offer same-sex marriage benefits back in 1997 and we have since continued to build our benefits portfolio to include a host of other LGBTQ+ friendly offerings, from fertility coverage to reimbursements for associates who chose to build their families through adoption and surrogacy, to domestic partner benefits and health coverage for gender reassignment. In addition, Capital One’s campuses offer fitness facilities, cafés and, at certain locations, onsite health services for associates and their families. Our benefits package is unique as it provides flexibility for you to determine your path to health, wealth and life support.

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