Manager, Application Management Services

Please note: Our NA business operates on Central time but we are open to candidates in east coast time zones as long as you are able and comfortable to work around Central times now and again!

What we do:

Kognitiv enables leading organizations to form collaborative commerce networks, unearth value for their consumers, and markedly improve returns.

Founded in 2008, Kognitiv enables collaborative commerce through its proprietary technology platform and performance model for leading global brands to build their own peer-to-peer trading networks. In June 2020, Kognitiv and Aimia's Loyalty Solutions companies came together to create a technology-forward business, employing over 500 people across 20 countries worldwide. With 200+ clients and partners in more than 50 markets globally, Kognitiv brings to life a world where brands work together to create new opportunities for less, gain direct access to new audiences, and create network effects where everyone wins, all the time.

About the opportunity:

We are excited to be looking for a Manager - Application Management Services, to join our high performing team! Reporting to the Regional Director Application Management Services, this role will be a key member of the team and will support both the embedded services that come with a subscription to the Kognitiv technology platform and/or client contracted support that is in addition to the embedded services.

The primary objectives and measurement of success for your role will be the successful configuration of the Kognitiv technology platform, performing as a subject matter expert for more junior resources, the management of other resources as a manager or as a lead on client/project and the successful support of clients and client requests on an ongoing basis.

Responsibilities include (but are not limited to):

Project Delivery & Satisfaction

• Perform the initial configuration of the technology as defined by the solution architects.
• Testing of configuration
• Perform the transition of clients from initial configuration to ongoing delivery support.
• QA final implementation prior to go-Live.
• Provide timely resolution of issues
• Understand and follow end to end support processes as required.
• Coordinate and deliver projects
• Assist in quarterly and annual meetings with clients to discuss the performance of services, value delivered and future plans/recommendations.
• Support and contribute to the improvement of implementation and operational processes.
• Focus on documentation and peer user instruction

Platform Related Service Tasks

• Named representative for escalated configuration issues
• Develop and deliver operational reports
• Assist broader business and business development function as a Kognitiv technology SME.
• Kognitiv technology platform optimisation in line with internal or client programs
• Client guidance and configuration support
• Platform configuration knowledge and expertise
• Quality Assurance
• Periodic platform reviews

Who are you?

To be successful in this role you will be a data driven team player who thrives in a fast paced, international environment.

Your curiosity drives you to find and optimize solutions and your computer literacy is off the charts!

• Bachelor degree and or related work experience is required.
• 3+ years of related technical and configuration experience.
• 3+ years of project/account management
• Experience in a technology driven business including consulting, SaaS, PaaS and other software technology driven businesses.
• Demonstrated ability to successfully implement medium scale regional projects with multiple vendors, multiple client contacts and multiple clients/Partners

We are a passionate, innovative organization with just over 500 team members globally and we are looking for exceptional people to come and join us. This is an exciting opportunity to work for an international business, in a high energy environment with a collaborative, smart and passionate team. If you like the sound of us and the role: get in touch!

Here at Kognitiv, we don't just accept difference - we celebrate it! Greater diversity means greater variation in ways of thinking, perspectives and approach. And we thrive on it for the benefit of our employees and our clients. Kognitiv are committed to creating an inclusive environment and all employment is decided on the basis of qualifications, merit, fit and business need. We always welcome international candidates to apply providing they are eligible to work and live in the US.