Learning Solutions & Delivery Lead

| Hybrid
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Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies®.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description
In this role, you will partner cross-functionally with stakeholders and subject matter experts (SMEs) to translate field needs and business priorities into learner-centric designs which engage and delight target audiences while addressing critical skill and knowledge gaps. The ideal candidate is an energetic facilitator, bringing dynamic delivery methods to engage learners with the goal of retention, growth and fun. You will design and deliver training programs including new hire onboarding, soft skills programs, manager training and more. You are highly motivated and driven, and manage self and take initiative. You are able to make decisions, takes action, or render judgment in a timely manner, knowing when to get help if needed. You have a growth mindset, and embrace continuous learning by proactively seeking personal and professional growth opportunities. The ideal candidate thrives on solving challenging problems and has a knack for making even the most complex topics seem simple. In addition, you are a strategic thinker, enthusiastic educator, and willing to take risks to drive impact in a fast-changing, technical, customer support environment.
What you get to do in this role:
Deliver in-person and virtual training programs with enthusiasm and energy, to engage learners and help build a culture of learning at ServiceNow.• Welcome new hires into the organization with Welcome calls and deliver in-person bootcamp experiences, deliver programs to people managers and soft skill programs to various Customer Service and Support roles among other programs. • Conduct interviews/learning needs assessments to identify business challenges, knowledge and skills gaps, and relevant training requirements for various enablement programs.• Build trust and credibility with key stakeholders and SMEs to develop course specifications, gather course content, and develop materials.• Program manage enablement projects that impact the entire Customer Service and Support org• Create program and read out ppt decks - turning complex projects into simple to understand and consume assets • Create and execute various assessments, such as quizzes or stand-and-deliver experiences, to measure the effectiveness of learning initiatives.• Work with stakeholders around the organization, gaining buy in for projects and programs• Manage projects on time, self-directed• Review feedback and refine course materials based on feedback to support instructor and learner needs.• Innovate new learning solutions• Contribute to certification exam materials, including scenarios, multiple-choice, and other item formats for testing ServiceNow platform knowledge.• Design and maintain repeatable learning frameworks and development guidelines to help scale development cycle• Establish and maintain QA and Diversity and Inclusion process to ensure all learning is top quality and inclusive.• Travel up to 20% Globally per year.
To be successful in this role you have:
• 8+ years of learning development and training experience.• Excellent facilitation skills and proven experience delivering both soft skill and technical curriculum • Experience delivering both virtually and in person• Advanced PPT skills• Advanced written and verbal communication skills• Ability to design impactful learning experiences for various delivery environments, both synchronous and asynchronous• Ability to transform complex topics into simple, concise, and clear learning solutions• Ability to manage multiple priorities and deliver on-time resultsJob description• A strong desire for continuous improvement and driven to achieve goals.• The ability to work collaboratively in a multidisciplinary team with a flexible work style.• The ability to learn quickly, be curious, open to feedback and highly adaptable to change.
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.
Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

An Insider's view of ServiceNow

How would you describe the company’s work-life balance?

I’m so proud of the way ServiceNow has continued to evolve as an employer who takes care of their people. We have generous parental leave; benefits to support our physical, emotional, and financial wellbeing; an incredibly supportive community; and a culture of trust that manifests in how we work.


Vice President and Global Head, Talent Brand

What does your typical day look like?

If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.


Senior Machine Learning Engineer

How does the company support your career growth?

My experience with Launchpad was humbling and eye-opening. I connected with many other early career individuals and discussed imposter syndrome. Being able to voice that and not feel alone in that feeling, I was like, "Wow. I don't have to know everything." There's still room for me to grow, and there's grace there.


Diversity and Inclusion Analyst

What is your vision for the company?

We want to create a place where people want to come to work every day and do what they enjoy–where they feel challenged, collaborate with colleagues around the globe, and know what they're doing matters. It is really humbling to work with so many hardworking individuals who also want to see each other succeed and who are building something great.


Chief Technology Officer

What’s the vibe like in the office?

ServiceNow has always been a place where we work really hard, but we play hard. We like each other, and I can honestly say that in 11 and a half years, I have never once had a single colleague say to me, “That's not my job.” Everyone jumps in and is supportive. I've never had that experience working for another company.


Principal Training and Adoption Lead

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Volunteer in local community
Partners with nonprofits
Open door policy
Open office floor plan
Employee resource groups
Employee awards
Flexible work schedule
Remote work program
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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