Austin, TX

IT Support Specialist at SailPoint (Austin, TX)

Sorry, this job was removed at 12:44 a.m. (CST) on Friday, June 2, 2023
Find out who's hiring remotely in Austin, TX.
See all Remote Cybersecurity + IT jobs in Austin, TX
By clicking Apply Now you agree to share your profile information with the hiring company.
SailPoint, the industry leader in Identity Security, is seeking an experienced and dynamic IT professional to support SailPoint crew members. This position will be responsible for providing technical support to SailPoint crew members in their respective region as well as coordinating escalations, logistics and other support needs for team members globally.
  • Be the first point of contact for all technical support issues
  • Escalate trouble tickets to our infrastructure and development teams as appropriate
  • Coordinate end user support with other Helpdesk team members or teams
  • Perform basic Active Directory/O365 administrative tasks
  • Perform hardware and software maintenance / troubleshooting on all end user equipment
  • Perform preventative maintenance on equipment and software
  • Provide support and assistance to local and remote employees
  • Track and document your work clearly and efficiently
  • Assist with administering new and existing systems and software
  • Create documentation of solutions to reported issues, resolution steps, support procedures
  • Document processes and take inventory of systems
  • Perform other duties as assigned

Minimum Requirements:
  • Experience creating documentation, how to articles or equivalent
  • Proven troubleshooting abilities with a strong customer service orientation
  • Ability to effectively prioritize and execute tasks, be organized and manage your time
  • Ability to exercise good judgement
  • Ability to setup, install, configure, and troubleshoot basic Windows and Mac applications
  • Excellent oral and written communication skills
  • Excellent self-task management skills
  • Familiarity with setup, install, and configure of Android and iOS devices preferred
  • Familiarity with automated provisioning tools, service desk software preferred
  • Customer service oriented

SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
See More
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

What are SailPoint Perks + Benefits

SailPoint Benefits Overview

Experience a Small-company Atmosphere with Big-company Benefits

Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Documented equal pay policy
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Financial & Retirement
401(K) matching
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

More Jobs at SailPoint

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about SailPointFind similar jobs like this