IT Support Engineer

| Hybrid
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The Team:
Internal IT is at the heart of Celonis' business. Internal IT provides nonstop global support to Celonis operations, and is a vital piece to the puzzle. We implement, maintain, and operate the company's global corporate IT infrastructure.
The Role:
As an IT Support Engineer, you will use your knowledge and skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software. You will troubleshoot and solve straightforward problems that do not have defined Standard Operating Procedures.
The work you'll do:

  • Resolve, transfer or escalate IT tickets raised by internal employees
  • Work in an international IT support team to solve issues globally
  • Troubleshoot and resolve various technical issues via phone, email and remote control
  • Operating, transporting, adjusting and installing/configuring computing and related equipment (Mac/Windows environment) for the workplace
  • 1st contact & responsible for Onboarding of new Celonis employees in the US
  • Communication with our users and staff to understand, identify, document and resolve problems
  • Performing simple repairs to computing and related equipment
  • Develop documentation/user guides for common user issues
  • Mobile Device support for corporate smartphones
  • On-site support for the Celonis Raleigh Office
  • Ability to work on a weekly shift
  • Ability to be on-call
  • To be the 1st contact person in IT-questions for a large rising and cool company
  • Learn everyday something new in our international IT team
  • To be a very good service provider in a superfluid company


The qualifications you need:

  • Knowledge in a Windows environment (Windows 10, Windows Server 2012/2016)
  • Basic knowledge of Active Directory
  • Basic knowledge of TCP/IP networks
  • Microsoft O365 knowledge
  • Operate and maintain network printers and network components like video-conferencing systems based on Zoom
  • Trouble shoot drivers / software applications
  • Knowledge in Mobile Device Management solutions
  • Prior experience in desktop support and equipment


What Celonis can offer you:

  • The unique opportunity to work within a new category of technology, Execution Management
  • Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, mentorships, yearly development stipend)
  • Great compensation and benefits packages (stock options, retirement plans, generous time off, family leave from day one, and more)
  • Work from home support (mindfulness tools such as Headspace, flexible working hours, virtual events, and workshops)
  • A global and growing team of Celonauts from diverse backgrounds to learn from and work with
  • An open-minded culture with innovative, autonomous teams
  • Business Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)
  • A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • C++Languages
    • CSSLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • CSSLanguages
    • SASSLanguages
    • HTMLLanguages
    • D3JSLibraries
    • jQueryLibraries
    • LodashLibraries
    • RxJSLibraries
    • AngularFrameworks
    • Angular.JSFrameworks
    • CypressFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • JestFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • Google AnalyticsAnalytics
    • FigmaDesign
    • MiroDesign
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • Monday.comManagement
    • DocuSignCRM
    • LinkedIn SalesNavigatorCRM
    • SlackCollaboration
    • ZoomCollaboration
    • Monday.comProject Management

An Insider's view of Celonis

What’s the vibe like in the office?

Our NYC office is a super collaborative, high-energy, unique atmosphere. You can be sure to find beautiful fresh flowers and live plants in the lobby, along with unlimited snacks, lunches & activities that bring Celonauts together weekly. Our open floor plan makes it easy to meet new people every day, and you can’t beat the 360 views of Manhattan!

Laura

People Manager in NYC

What kinds of technical challenges do you and your team face?

A big challenge we face is providing intelligence and streamlined user experiences to customers, whilst building a flexible enough system for them so that they can onboard easily with whatever data they have saved in their systems. We tackle this by developing precise abstractions to walk this flexibility/seamlessness tightrope together.

Alex

Senior Software Engineer in LA

How has your career grown since starting at the company?

I was one of the first business development reps in NYC. I was awarded BDR of the quarter for 3 quarters straight and was soon promoted to Account Executive. The tools I learned in the BDR role helped me to become a Top Rep for my team. Since joining Celonis the opportunity to continuously learn and grow has been my favorite part of working here!

Sydney

Account Executive in NYC

How do your team's ideas influence the company's direction?

What makes working at Celonis special for me is the dynamic, fast-paced culture filled with ambitious yet pragmatic people. When we face a challenge, we face it as a team and everyone brings their strength to the table. To know that I’ve played even a small role in the growth of the company is pretty awesome.

Nitay

Senior Product Manager in NYC

What are Celonis Perks + Benefits

Celonis Benefits Overview

At Celonis, we want to empower Celonauts to stay at their best and enable personal and professional growth by supporting their physical, mental and financial well-being throughout their life journey, whilst also giving back to the wider community and planet Earth.

Some highlights include:
-Unlimited PTO
-24 weeks of paid leave for main carers and 12 weeks for supporting carers from day 1 of employment
-Subsidized Gympass membership
-New hire equity grants with annual refreshes and merit-based awards
-401(K) matching
-Robust learning and development platform
-Three annual Impact Days

Culture
Volunteer in local community
Through Celonis Impact Days, every Celonaut has the opportunity to do something of significance that makes families, the communities we live in, our work, society, and the environment better.
Partners with nonprofits
Local offices drive charity partnerships and donation drives throughout the year.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
Flexible work schedule
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
We offer and strive to enhance various training options and educational resources on unconscious bias and other hurdles that can impair diversity to ensure the best decisions alongside our values.
Diversity employee resource groups
Today, Celonis has five active BRGs fully led by employees, with others in the initial stages of implementation: Women@Celonis, Pride@Celonis, Parents@Celonis, Black@Celonis, & Resilience @ Celonis
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Celonauts have access to Perkspot, offering discounts on a variety of goods and services, including Pet Insurance premiums.
Wellness programs
Team workouts
Online-Yoga-Classes and access to many workdouts, mindfulness trainings via Headspace.
Mental health benefits
We believe that mental well-being is as important as physical health. To support Celonauts, we offer a Headspace subscription and access to an employee assistance program.
Financial & Retirement
401(K)
401(K) matching
Company equity
You will receive a new hire equity grant as well as annual refreshes, merit-based awards, and special RSU grants for new parents of children born or adopted to support education. *Terms apply
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
We offer 24 weeks of paid leave for main carers and 12 weeks for supporting carers for births and adoptions, and every Celonaut is eligible from day one of employment.
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Celonis has an unlimited PTO policy!
Paid volunteer time
Celonis encourages employees to give back on designated Impact Days three times per year.
Paid holidays
Paid sick days
Flexible time off
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Celonis provides bagels every Monday along with cereal, fruit, and other snacks available daily.
Company-sponsored happy hours
Pet friendly
Relocation assistance
Our relocation assistance plan offers new employees a financial support when joining Celonis from a different company.
Fitness stipend
We offer a subsidized Gympass membership.
Professional Development Benefits
Job training & conferences
Celonis offers employees professional development opportunities like Annual individual budget for training.
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Personal development training

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