About Starburst

We’re on a mission to free our customers to see the invisible and achieve the impossible. We unlock the value of distributed data by making it fast and easy to access, no matter where it lives. With Starburst, teams can lower the total cost of their infrastructure and analytics investments, prevent vendor lock-in, and use the existing tools that work for their business. Today more than 150 leading organizations trust us to make better decisions faster.

Though Starburst has achieved a unicorn status and raised $164M in venture funding from top investors, we were founded in a rather unusual way with customers and revenue from the very beginning! We operate globally in 10 countries and are proud to be named a Best Place to Work. Come join our team of All-Stars! 

About the role

We are looking for a seasoned engineering leader and leader ready to build our rapidly-growing organization’s IT program from the ground up. You will leverage your significant experience to build thoughtful processes and guide cross-functional teams (including stakeholders inside and outside of IT) to achieve outcomes across IAM and application management, hardware management, general end-user support, and more.

Responsibilities:

• Manage and constantly improve IT infrastructure and IT systems, such as SSO, email, chatops, collaboration, and more, identifying trends and issues proactively.
• Clearly communicate changes in policy, technology, access, and experience early, often, and as needed to stakeholders.
• Enable employees through live and recorded trainings and written guides.
• Initiate and manage projects related to deploy, improving, and sunsetting technologies and procedures.
• Design and implement highly-automated access provisioning and deprovisioning processes in accordance with IAM best practices.
• Lead application management strategy, including defining responsibilities for application owners across the organization and the unification of SaaS solutions under Okta.
• Oversee hardware distribution/collection and maintenance, asset inventory, and endpoint management processes, including peripherals and office technology.
• Develop and maintain processes for resolving Starburst employees’ IT issues, while delivering a stellar experience.
• Design and implement IT-security compliance controls.
• Develop and maintain excellent documentation, both to support internal IT processes and to guide end-users.
• Develop and implement IT policies and procedures for areas such as architecture, business continuity, technology standards, and purchasing.
• Negotiate and maintain relationships with vendors and consultants, and maintain service agreements.
• Mentor team members and others in both technology and their career, identifying areas of opportunity for training and skills advancement.

Requirements:

• Experience maintaining enterprise IAM (identity and access management) systems, integrating with directories, supporting RBAC best practices, and implementing SSO. Experience using Okta is preferred.
• Experience managing other core applications, including hosted productivity and communications applications like Google Workspace, Jira/Confluence, Slack, and Zoom.
• Experience building and maintaining ticket workflows.
• Experience managing hardware and software in PC and Mac environments, including patching and software deployment.
• Deep, demonstrated understanding of change management best practices.
• Excellent communication skills and solution-oriented attitude.
• 3+ years experience in an ITIL based environment.
• 3+ years maintaining systems, including using scripting and automation.
• 1-3 years in a lead or management role.
• Technical certifications in Server Administration, Endpoint Management, Networking are a plus.
• Fundamental understanding of Firewalls/Switches/Routers/Wi-Fi configuration.
• Manage at least one full time employee.

Benefits

At Starburst, we’re constantly striving towards building a place where people come first by creating an environment of transparency, honesty, and respect. We take care of our global workforce by making sure employees enjoy competitive salaries and attractive stock grants, remote-friendly work options, access to quality and affordable insurance, and flexible and generous paid time off to start a family, travel, or just relax! 

Headquartered in Boston MA with offices in Warsaw and London and employees across Europe and the Americas, we are committed to hiring where the talent is.

Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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